Sounds like your just making up excuses for them, there is definitely a problem.
All these threads and not a single mod is answering its because they know there is a problem.
Also a lot of people stream in this day and age and yes we make some money from it and this is being impacted. It might not be our Business but we are being financially effected not to mention were paying for a service were not receiving. They were actually advertising my package as "for gamer's" well i cant play no games.
"pings alone cannot prove a problem. all routers are designed to prioritise routing traffic over pings. Pings need more CPU time so are designed to be dropped and given low priority."
Indeed. But (a) the evidence is not pings alone and (b) VM do not make available to us other tools.
And something changed for me on 21 December at c.04:00. Prior to that packet loss from pinhs was rare and small. After it wasn't. I have posted the BQM charts showing the dramatic change. Of course that might be the result of a change in the way the BQM charts are compiled. But it's supported by the results of simply pinging (with a Windows command).
Then there's the other evidence I've posted and told VM about: erratic speeds downloading from news.virginmedia.com; and pages not loading.
By all means suggest how these effects can arise locally - despite a VM engineer calling yesterday and pronouncing that he'd fixed the problem ("noise") by changing 3 F plugs.
Just got off the phone to them again, they told me they only take note when a high number of engineers are called into a certain area, my engineer is coming the 8th and that was booked around the 22nd so i mean lets be honest this will take weeks to resolve. its easier for me to cancel so i think i am just going to bail out early guys sorry.. they have been crediting my account with a loss of service, so i haven't been paying so i will use this credit and pay off the cancelation fee and use the engineer on the 8th to back me up and try and pay 0 cancelation fee. wish i could stay for the ride but its so bad its shocking.