Virgin Media Community

[samuarl]

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@all129 wrote:

"Is there a government body which we as consumers can escalate this to?

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No government body as such, but VM are required by the Communications Act to have an independent dispute resolution service when you are not happy with the way VM handle your complaint. Unfortunately you have to wait 8 weeks from when you first made VM aware of your issue before you can file with CISAS unless the give you a 'deadlock' letter.

[GK47]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/126eda6811a9223f2e9e44e1c9c06ab64c...

[Londonjo]

Its not a super hub 3 problem. I am on a super hub 2. Finsbury park N4. Area 15. Same problems as everyone else. Unplayable games online due to lag and packet loss.

Problems are not on your end with your hub or cables. Its a area wide problem in hackney and Islington.

There is nothing you can do to fix this.

[LDN_ALPHA]

Do what are we supposed to do then? Just wait for a miracle and hope they do something? 

[punchchris]

We might just have to sit back and wait.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9957faba8ec9b49ae150fc26566557b1c1...

Although in saying that, it has been much better today than any of the last few weeks. Fingers crossed.

[ozgurcan]

vm need to hurry up and fix this sheet im losing patients, theres a fault somewhere and they need to find out, my bqm is exactly like yours so they cant say its not an area problem. 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/440c6444565c54724eb7040a09946d5717c19bdb

[Jay429]

Still same problem for me, area 15 packetloss

[VermeerF]

In this thread a forum mod confirmed it was fixed. Not at home to try, but it sounds like they're trying something? 

https://community.virginmedia.com/t5/Networking-and-WiFi/AREA-15-down/m-p/3908896/highlight/true#M21...

[all129]

"In this thread a forum mod confirmed it was fixed."

I very much doubt that is the same issue many of us have had when the problem reported by that user was "I’ve lost all the internet and tv, went down about 11.15pm ".  

That's packet loss Jim, but not as I have it - and starting at a different date/time

[BlazeUFC]

Damn, and I thought I was the only one getting it!

I'm in Tufnell Park and have been experiencing it for 3 weeks now too. No matter how many times I test my internet (after phoning and actually getting upgraded to 350), I am still constantly getting packet loss. In fact, I lagged out 3 times in a row in FIFA- has never EVER happened before. Players running off, sudden disconnections... It's actually worse than its ever been in the past weeks of experiencing this.

But hey, it's all well and good complaining, but in actuality, if this problem won't be fixed in the near future, I'll just be switching. It's such an annoyance, and any gamer in this area will feel the exact same frustrations as I. It would be a large demographic they would lose too, so I would suggest that Virgin fixes up. ✌