If you get into contact with anyone from the Virgin Media team and they’re telling you something could take up to a week, do not have it. At this point if they haven’t made communication with us by lets say Saturday, I personally think I’m going to change broadband too. I have absolutely no more time to waste.
I wouldn’t mind waiting if they’ve addressed the problem and they tell us it could take a few days to fix, but what is there to run tests on? We’re doing these tests from home that take a couple minutes which prove our connection is horrible. I don’t understand why a big company like Virgin requires them to do a test for a whole week? Sounds to me like they’re just trying to stall.
The likelihood is we won’t even hear of this “problem” from them. It will one day just vanish whenever they decide to get up their ass and fix it.
Phoning them in my opinion, is now useless, I’m convinced those on the telephone have no clue what they’re talking about they’re just reading a script or something.
If I wasn’t relying on my internet to stream I wouldn’t mind waiting because I am still able to do the casual stuff like watch videos, streams, scroll through instagram. However, due to the fact that I, and all of you on here, don’t use it casually and use it for gaming it is a big problem for us.
In my opinion, they’ll provide no compensation, they won’t admit that there is a fault, and this will take a lot more time to fix.
Once again, I’m giving it until Saturday for one of us to get a reply that helps, if not I will be looking at other providers and getting new internet setup for the new week.
This has been an on going problem since the 19th of December! Ridiculous.
