I am another customer having the same issue and I've also been posting but no response.

I have been calling the tech support nearly everyday complaining. Yesterday they said that they will be escalating my issue to their network team who will be putting my connection under observation for a 7 days and they will take it from there. I don't have a week, it shouldn't take a week to figure out this issue.
It would also be great if someone from the team could respond to our complaints but they don't seem to care. In the forums i came across an Emma_E who is part of the "team" and sent her a private message but again there was no response from here either, oh but she did carry on posting around the forum.
We need to carry this on so we can be heard. Everyone spam the forum with posts for Area 15 issues and hopefully they can finally notice and fix our issue.