Quite high ping time and very poor performance. Checked power levels the other day and found the upstream hitting 51 and rebooting modem. Traced it down to a faulty splitter on wall outside house. Downstream dropped down but issues still the same. Downstream has loads of errors listed and at least 1 of the channels has lower power. Anyone know any fixes? Tried rebooting tried modem mode tried router mode etc all still the same.
Power levels are excellent, and SNR is mostly good although channel 6 is low. Upstream looks good. It's the errors that are the problem. I'd wait for the forum staff to respond and either confirm a known area problem or get a technician booked for you. No point phoning as the offshore call centre won't understand what you're talking about.
Hi Barloue, thanks for posting and welcome to our community.
I'm really sorry you're having issues with your internet connection and speed. I'd like to look in to this further for you. To enable me to do so, I am going to send you a private message. Please look out for the purple envelope in the top right of the screen.
yeah I had to look into the power levels as the upstream was hitting 51 and rebooting the modem. Turned out to be a faulty splitter outside where it came into my house. I was able to remove it as we no longer have any boxes etc upstairs so just put them straight together. It’s always had the errors especially channel 6.
Seems like my issue is back and getting worse. If I reboot the modem all the errors go away for a short time. As soon as there is any sort of traffic going through all the errors return 😔. Tech that came out was brilliant and checked the node outside house putting me on a single one to the house. Said if it came back it could only be the cable into house or the modem itself. Any way you can arrange someone to come and change the modem and sort the issue out please.