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numar781
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Message 1 of 15
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SH3 LATENCY ISSUE AGAIN

previously i have had this same exact issue - 04-09-2018 however it was resolved until last month.Issue : constant lag spikes and ping drops from 25 to 400. firmware :9.1.1802.610

1299000000-2.740256 qam21
2139000000-1.940256 qam1
3147000000-2.240256 qam2
4155000000-2.440256 qam3
5163000000-2.540256 qam4
6171000000-2.440256 qam5
7179000000-2.240256 qam6
8187000000-2.240256 qam7
9195000000-2.240256 qam8
10203000000-2.240256 qam9
11211000000-2.540256 qam10
12219000000-2.735256 qam11
13227000000-2.734256 qam12
14235000000-340256 qam13
15243000000-3.240256 qam14
16251000000-3.240256 qam15
17259000000-2.940256 qam16
18267000000-2.940256 qam17
19275000000-340256 qam18
20283000000-2.940256 qam19
21291000000-340256 qam20
22307000000-2.540256 qam22
23315000000-2.740256 qam23
24323000000-2.740256 qam24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.32068
2Locked40.31222412
3Locked40.31293473
4Locked40.927901009
5Locked40.31787374
6Locked40.31370308
7Locked40.31068301
8Locked40.31533252
9Locked40.31623425
10Locked40.31676570
11Locked40.3968250
12Locked35211276254
13Locked34.9563581279
14Locked40.91630
15Locked40.32121
16Locked40.330720
17Locked40.31850
18Locked40.938713
19Locked40.934513
20Locked40.317322
21Locked40.31875
22Locked40.917627
23Locked40.325866
24Locked40.9310113
 
Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1537000005512064 qam2
2394000004.85512064 qam4
3462000005512064 qam3
4603000005512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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numar781
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Message 2 of 15
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Re: SH3 LATENCY ISSUE AGAIN

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Very Insightful Person
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Message 3 of 15
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Re: SH3 LATENCY ISSUE AGAIN

You mean the one you didn't reply to?

 

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numar781
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Message 4 of 15
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Re: SH3 LATENCY ISSUE AGAIN

like i said the issue was resolved last time.

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Message 5 of 15
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Re: SH3 LATENCY ISSUE AGAIN

There was follow up offered by staff at the time, unfortunatly all the staff has since changed so no one will currently have knowledge of the previous issue. Did you send back your details to Emma_E ?

At a guess she wanted someone to look at the connection once the FECS fault was fixed as your upstream looks like its heading towards maxed out.

Did that happen?

If not Ill escalate it for you, see if staff agree we need it looked at again...

 

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numar781
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Message 6 of 15
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Re: SH3 LATENCY ISSUE AGAIN

Emma_E managed to resolve the issue without me sending any details back. Please esclate it again because currently my wifi is so bad that i have resorted to playing on 4g. This is not the service im paying for.

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Message 7 of 15
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Re: SH3 LATENCY ISSUE AGAIN

@ModTeam  can someone get a look your side particularly as upstream seems an ongoing issue?

 

 

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Moderator
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Message 8 of 15
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Re: SH3 LATENCY ISSUE AGAIN

Hi numar781,

Thanks for your post, I'm very sorry to hear you have been having trouble with your connection.

I have taken a look into things from here and can't see any obvious reasons as to why you are experiencing this. I would love to take a look into this further for you. To be able to do this, I will need some more information from you. I'll drop you a PM asking for the details I will need, if you can reply to this, I'll be more than happy to help.

Thanks

Lindsey_C

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CarlTSpeak
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Message 9 of 15
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Re: SH3 LATENCY ISSUE AGAIN

The noise on channels 12 and 13 probably isn't going to help. There should be 0 post-FEC errors - those are dropped packets.

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numar781
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Message 10 of 15
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Re: SH3 LATENCY ISSUE AGAIN

still need help with this issue, is getting worse.

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1299000000-2.940256 qam21
2139000000-1.940256 qam1
3147000000-2.240256 qam2
4155000000-2.540256 qam3
5163000000-2.540256 qam4
6171000000-2.540256 qam5
7179000000-2.440256 qam6
8187000000-2.240256 qam7
9195000000-2.240256 qam8
10203000000-2.440256 qam9
11211000000-2.740256 qam10
12219000000-2.737256 qam11
13227000000-337256 qam12
14235000000-340256 qam13
15243000000-3.240256 qam14
16251000000-3.440256 qam15
17259000000-340256 qam16
18267000000-340256 qam17
19275000000-340256 qam18
20283000000-340256 qam19
21291000000-340256 qam20
22307000000-2.740256 qam22
23315000000-2.940256 qam23
24323000000-2.740256 qam24


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.31523992
2Locked40.3110643535
3Locked40.9146744224
4Locked40.3168346178
5Locked40.996474121
6Locked40.3117946739
7Locked40.3126985266
8Locked40.31381448458
9Locked40.3101407237
10Locked40.989975097
11Locked40.967742382
12Locked37.3207537547457249
13Locked37.61969033330
14Locked40.336891934
15Locked40.318982020
16Locked40.915731066
17Locked40.9826933
18Locked40.99211000
19Locked40.93700451
20Locked40.31719477
21Locked40.31429438
22Locked40.314171533
23Locked40.916821990
24Locked40.317132226
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