Virgin Media Community

[Lydo]

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@legacy1 wrote:
The problem can be fixed by getting your own router and put the hub in modem mode the latency is really good in modem mode.

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While I'd love to try that, I'm not in a position to go get one. Bar the fact I shouldn't have to be supplementing provided equipment to achieve the "expected" service levels I pay for already. If I wanted to eek out that last bit of performance for the purest gaming experience, sure I'd dump a Nighthawk in front of my cable modem...... but lets be honest, I'm not going pro in Rocket League in this life. 

[Lydo]

So this is the latest BQM as I sit down to do a bit of gaming for the day. I'll post another in an hour following this next reboot.

[SonarUK]

Please login to the Virgin Media App through a phone if your still on a SH1 its possible you will see a message regarding a FREE upgrade to the hub3.

if not you can request a hub3 for a one off cost £20 and £5 postage fees

[jpeg1]

No.

He has a fault with his VM service, with the Hub and/or the local connection.

He should not be paying one penny to have it put right by VM  

[Alex_RM]

Hi Lydo,

Thanks for your post, and sorry for the wait in getting a response. 

I'd like to take a closer look at things so I'll need to get a few details from you. I've popped you over a private message (little purple envelope in the top right hand corner)

Get back to me when you can. 

Kind regards, 

Alex_Rm

[SonarUK]

I'm not blaming the hub for everything but no matter which way - free or payed - he needs to be on the hub3 if this person isnt going to buy a third party router. just to bring him more in spec.

[Lydo]

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@SonarUK wrote:
I'm not blaming the hub for everything but no matter which way - free or payed - he needs to be on the hub3 if this person isnt going to buy a third party router. just to bring him more in spec.

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Yeah I understand what you're saying, but I won't be paying a penny more for a service which should be supplied and working with the correct equipment. Yes I'm not a premium Vivid customer, but I think my money is good all the same.

[Lydo]

Latest BQM snapshot following reboot

[jpeg1]

Good morning Lydo.  I trust you have followed up the PM and this will finally be sorted.

Do keep us up to date with developments. 

[Lydo]

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@jpeg1 wrote:

Good morning Lydo.  I trust you have followed up the PM and this will finally be sorted.

Do keep us up to date with developments. 

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I certainly have sir, replied yesterday as soon as I got in. Waiting to hear back today, tis early yet 🙂 
Thanks for your insights and help so far.