Virgin Media Community

[ThomasW1]

Hi. I've had virgin media for about 3 or 4 years. For a year on and off I've been getting really bad lag spikes in certain games like rocket league, call of duty. Sometimes I can even see the issues when loading videos on YouTube or just websites. It is really weird because even when on wired connection it still happens. When I play rocket league I can be at 25 ping then for 5 or 6 seconds I go to 500 plus ping for no reason at all..... This can be on and off for the whole day most days. It has gotten to the point where I cannot play anymore. I hope somebody may have an idea. Thanks 

[Stephie79]

I have noticed that myself on xbox one x rocket league stuttering sometimes and flashing warning for ping.  There's also the game FUSER when I select one of the play options I get a message saying I need to have a connection to use that or if I'm playing l get the message for my rewards to be added when I have a connection,  thats with it being connected via ethernet cable and volt M500 package.

[Adduxi]

Usual request.

What Hub are you using and are you using a wired or wireless connection.

Please post your power levels and network log from the Hub.

Setup a BQM here www.thinkbroadband.com/ping and post the link to your shared graph.

Once done we can comment.

[ThomasW1]

https://www.thinkbroadband.com/speedtest/1650283100711886555

[ThomasW1]

I am using the super hub 4 and it is wired. 

[ThomasW1]

Wed 13/04/2022 00:01:525MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 00:01:583No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 00:28:314DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 00:28:326DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 01:27:004DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 01:27:006DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 04:46:273No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Wed 13/04/2022 10:50:225MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Thu 14/04/2022 05:40:183No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Fri 15/04/2022 22:35:045MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Sun 17/04/2022 16:52:433No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Mon 18/04/2022 00:00:534DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;Mon 18/04/2022 00:00:546DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Adduxi]

You need to setup a BQM monitor, not the speedtest.

Can you also post all the power levels from the Hub's admin pages, thanks.

[ThomasW1]

 

[ThomasW1]

 Sorry if this isn't the correct stuff. I'm not very advanced in this knowledge. Thanks

[ThomasW1]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/6ec98bda1b6a53b799758fdae68e7c37480181b2