on 10-12-2021 00:08
Hi everyone!
At some point within the last two weeks I woke up and suddenly was experiencing some insane packet loss whilst gaming. It occurs across every game so I can only imagine it's a virgin issue.
I've gone through some other packet loss posts but didn't really get an answer but I saw most people attached a thinkbroadband graph, so I've attached that below. I've also attached a video of what it looks like in game.
Any help would be appreciated!
(In game there's a graph too and it usually shows it spiking to 100% and happens every 10 seconds or so, it's completely unplayable)
on 10-12-2021 09:57
Yes, bad packet loss and one for a VM technician to fix.
In the meantime, try checking with Area faults on 0800 561 0061 or if you have a VM landline 150
You can phone in the fault, or wait here a day or two for a VM Mod to pick this up.
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on 10-12-2021 13:14
Thank you for the response!
Just gonna add the logs from the status page for if/when a VM mod comes to the post!
Cable Modem StatusItem Status CommentsChannel Overview Downstream Upstream
Cable Modem Status | Online | DOCSIS 3.1 |
Primary downstream channel | Locked | SC-QAM |
DOCSIS 3.0 channels | 31 | 4 |
DOCSIS 3.1 channels | 1 | 0 |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 411000000 | 7.5 | 39 | QAM256 | 1 |
2 | 419000000 | 7.5 | 40.9 | QAM256 | 2 |
3 | 427000000 | 8.1 | 39 | QAM256 | 3 |
4 | 435000000 | 8.4 | 39 | QAM256 | 4 |
5 | 443000000 | 7.6 | 39 | QAM256 | 5 |
6 | 451000000 | 7 | 39 | QAM256 | 6 |
7 | 459000000 | 7 | 39 | QAM256 | 7 |
8 | 467000000 | 7.8 | 40.4 | QAM256 | 8 |
9 | 475000000 | 7.1 | 39 | QAM256 | 9 |
10 | 483000000 | 6.9 | 39 | QAM256 | 10 |
11 | 491000000 | 6.7 | 39 | QAM256 | 11 |
12 | 499000000 | 6.9 | 39 | QAM256 | 12 |
13 | 507000000 | 6.4 | 39 | QAM256 | 13 |
14 | 515000000 | 6.2 | 38.6 | QAM256 | 14 |
15 | 523000000 | 6.2 | 39 | QAM256 | 15 |
16 | 531000000 | 6.6 | 39 | QAM256 | 16 |
17 | 539000000 | 6.5 | 40.4 | QAM256 | 17 |
18 | 547000000 | 6.5 | 39 | QAM256 | 18 |
19 | 555000000 | 6.3 | 39 | QAM256 | 19 |
20 | 563000000 | 6.3 | 40.4 | QAM256 | 20 |
21 | 571000000 | 6.4 | 39 | QAM256 | 21 |
22 | 579000000 | 6.1 | 40.4 | QAM256 | 22 |
23 | 587000000 | 5.8 | 39 | QAM256 | 23 |
24 | 595000000 | 5.6 | 39 | QAM256 | 24 |
25 | 603000000 | 5.3 | 39 | QAM256 | 25 |
26 | 611000000 | 5.6 | 39 | QAM256 | 26 |
27 | 619000000 | 5.7 | 39 | QAM256 | 27 |
28 | 627000000 | 5.6 | 39 | QAM256 | 28 |
29 | 635000000 | 5.7 | 39 | QAM256 | 29 |
30 | 643000000 | 5.6 | 39 | QAM256 | 30 |
31 | 651000000 | 5.4 | 39 | QAM256 | 31 |
on 10-12-2021 13:14
on 10-12-2021 13:16
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
33 | 96 | 4K | 1880 | QAM4096 | 728 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
33 | Locked | 40 | 2.5 | 179864036 | 1043 |
on 10-12-2021 13:16
3.0 Upstream channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 39.5 5120 KSym/sec 64QAM 1 2 53700000 39.5 5120 KSym/sec 64QAM 2 3 46200000 39.5 5120 KSym/sec 64QAM 3 4 39400000 40.3 5120 KSym/sec 64QAM 4 3.0 Upstream channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 US_TYPE_STDMA 0 0 6 1 2 US_TYPE_STDMA 0 0 8 0 3 US_TYPE_STDMA 0 0 12 0 4 US_TYPE_STDMA 0 0 5 2
on 10-12-2021 13:17
Network access | true |
Maximum Number of CPEs | 1 |
Baseline Privacy | true |
DOCSIS Mode | 3.1 |
Config file | cmreg-vmdg640-bbt053-b.cm |
SFID | 39336 |
Max Traffic Rate | 575000000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
SFID | 39335 |
Max Traffic Rate | 38520000 |
Max Traffic Burst | 42600 |
Min Traffic Rate | 0 |
Max Concatenated Burst | 16320 |
Scheduling Type | bestEffort |
on 10-12-2021 13:23
Those stats are not too bad, apart from the Uncorrectables on your 3.1 Channel and the high number of T3's. These could be historic and VM will ask you to reboot your Hub to zero the stats and monitor from there.
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on 10-12-2021 15:10
on 12-12-2021 16:13
Hi @angusb143
Thanks for posting and welcome to the community. Sorry to hear of the service issues. I've had a system check today and can see there are a few downstream channels out of spec.
This will need a service technician visit to the property.
I'll send you a PM now to assist further.
Best,
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