Pinging the router is miles better, puma 6 test looks a bit better too:Im in area 21, could it just be my area?
Suggest post your power levels and stats. There are red flecks at the top of your BQM showing packet loss so would guess something wrong with your connection or power levels
Downstream bonded channels
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
Suggest check your router logs for any frequent errors.
Doesnt seem to be anything wrong with power levels - you may have to wait for VM staff to review which can take up to a week.
Does the connection feel poor eg any buffering or low resolution when streaming, slow browsing / timeouts, lag in gaming etc ?
Sorry also try resetting your stats and check error counts over an hour / day
T3 timeouts. Upstream problem. Needs a service tech to eliminate the Hub and wiring between cabinet and home and if no issues found a network technician to work on it from there.
Get a hold of VM via live chat or the phone.
Thanks for posting on the community and apologies you are having an issue with the broadband connection.
I can see there have been high time-outs reported when I check your line. For this I can arrange an engineer appointment to check this over for you.
We can do this via online chat.
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