Really bad jitter

[spaceman85]

Hi there

Due to moving houses, I got my M200 fiber package installed 2 days ago. While the speed is great, my pings are fluctuating by about 10ms (no biggie her) but my jitter is really bad. It's extremely evident in certain games.  Valorant is unplayable due to this. Player movements popping all over the screen.  Overwatch is not ideal either.

 I was getting way better performance back on my M100 back in my old place. 😞

I've tried restarting both my TP Link and Hub 3.0 (in Modem mode) and no such luck.

Update: Link to a NetMeter ping test: https://www.netmeter.co.uk/result/202239164884-806d/

[spaceman85]

Update: Adding some status info here:

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	2	38	256 qam	25
2	202750000	4.6	39	256 qam	9
3	210750000	4.5	38	256 qam	10
4	218750000	4.3	40	256 qam	11
5	226750000	4.1	38	256 qam	12
6	234750000	4	38	256 qam	13
7	242750000	3.5	38	256 qam	14
8	250750000	3.2	38	256 qam	15
9	258750000	3	38	256 qam	16
10	266750000	2.9	38	256 qam	17
11	274750000	2.7	38	256 qam	18
12	282750000	2.4	38	256 qam	19
13	290750000	2.4	38	256 qam	20
14	298750000	2	38	256 qam	21
15	306750000	1.9	38	256 qam	22
16	314750000	2	38	256 qam	23
17	322750000	2	38	256 qam	24
18	338750000	2.4	38	256 qam	26
19	346750000	2.2	38	256 qam	27
20	354750000	2.2	38	256 qam	28
21	362750000	2.5	38	256 qam	29
22	370750000	2.5	38	256 qam	30
23	378750000	2.5	38	256 qam	31
24	386750000	2.7	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	165	0
2	Locked	39.8	15	0
3	Locked	38.9	15	0
4	Locked	40.3	26	0
5	Locked	38.9	35	0
6	Locked	38.9	43	0
7	Locked	38.9	24	0
8	Locked	38.9	43	0
9	Locked	38.9	35	0
10	Locked	38.9	37	0
11	Locked	38.9	40	0
12	Locked	38.9	71	0
13	Locked	38.9	100	0
14	Locked	38.9	119	0
15	Locked	38.9	116	0
16	Locked	38.9	141	0
17	Locked	38.9	142	0
18	Locked	38.6	143	0
19	Locked	38.9	189	0
20	Locked	38.6	263	0
21	Locked	38.9	269	0
22	Locked	38.9	301	0
23	Locked	38.6	359	0
24	Locked	38.9	337	0

[David_Bn]

Good Morning @spaceman, thanks for your post on our Community Forums, and a very warm welcome to you!

Sorry to hear of the issues on the connection. 

I've been able to run a flow and there doesn't appear to be an issue flagged, however it would be recommended to disconnect your third party router and then perform a pin hole reset to then see if this connection performs to a higher standard.

Could you possibly also set up a Broadband Quality Monitor so we can see how the connection performs over the next 24-48 hours?

Kindest regards,

David_Bn