Menu
Reply
Highlighted
  • 46
  • 1
  • 1
On our wavelength
459 Views
Message 1 of 10
Flag for a moderator

Poor latency in M4

Have raised this issue last month and was given a fix date of earlier in March, but it is still absolutely terrible, to the point when I'm even struggling to load web pages from 9am to 12am every day. I'm getting spikes of up to 20% packet loss and regular latency spikes of up to 140-150ms. My average latency is cruising at around 90ms.

I'm going to guess this is due to oversubscription - can anyone from VM verify this and perhaps provide a fix date? The last letter I got in the post said there was work supposed to be happening on 30th March, but our connection hasn't improved since yesterday (as you can see from the latency in my signature).



My Broadband Ping - My Virgin Media M4 connection
0 Kudos
Reply
Highlighted
  • 90
  • 18
  • 26
Forum Team
Forum Team
419 Views
Message 2 of 10
Flag for a moderator

Re: Poor latency in M4

Good Morning,

If you could please send me the MAC address from the bottom of your Modem I can take a look into this and check the Network for any issues.

Thanks!


Here to help! I'm a technician helping out whilst working from home. Find out more


0 Kudos
Reply
Highlighted
  • 46
  • 1
  • 1
On our wavelength
405 Views
Message 3 of 10
Flag for a moderator

Re: Poor latency in M4

Cheers. I guess that's CM MAC? It's C005C257E40B


My Broadband Ping - My Virgin Media M4 connection
0 Kudos
Reply
Highlighted
  • 46
  • 1
  • 1
On our wavelength
386 Views
Message 4 of 10
Flag for a moderator

Re: Poor latency in M4

Currently 40%  packet loss. Could I get a bit more info on what's going on here? Cheers.



My Broadband Ping - My Virgin Media M4 connection
0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
344 Views
Message 5 of 10
Flag for a moderator

Re: Poor latency in M4

Hi, i have lantency in games 20.000-30 000,can u please fix it somehow,i need a answer from u please.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/1817f553264f08f6b57bd0e5be577566d7...

0 Kudos
Reply
Highlighted
  • 13.6K
  • 553
  • 1.27K
Alessandro Volta
327 Views
Message 6 of 10
Flag for a moderator

Re: Poor latency in M4

Some network port somewhere hit high utilisation buffered as many packets as it can then dropped the rest.

---------------------------------------------------------------
BQM, Test for outgoing ports and L2TP VPN test
0 Kudos
Reply
Highlighted
  • 46
  • 1
  • 1
On our wavelength
272 Views
Message 7 of 10
Flag for a moderator

Re: Poor latency in M4

Still getting incredibly poor latency and packet loss throughout the day. Why am I paying full price for this? Can someone from VM please answer? Nobody is replying via text or the forums 😕



My Broadband Ping - My Virgin Media M4 connection
0 Kudos
Reply
Highlighted
  • 46
  • 1
  • 1
On our wavelength
206 Views
Message 8 of 10
Flag for a moderator

Re: Poor latency in M4

Still no solid reply from anyone about these issues. I have now started to have random dropouts and slow speeds too. Can I please get someone from virgin media to tell me what the hell is going on?? I shouldn't be paying full price for such crap service.



My Broadband Ping - My Virgin Media M4 connection
0 Kudos
Reply
Highlighted
  • 28
  • 0
  • 3
Tuning in
188 Views
Message 9 of 10
Flag for a moderator

Re: Poor latency in M4

I feel your pain! I'm in Watford area and my broadband chart is literally the same as yours, only time latency is low is early hours of the morning. Apparently my  area is being fixed by May 20th, shall see whether that happens. 

0 Kudos
Reply
Highlighted
  • 46
  • 1
  • 1
On our wavelength
145 Views
Message 10 of 10
Flag for a moderator

Re: Poor latency in M4

Still extremely poor service and NO RESPONSE from virgin media. Tomorrow i will be calling support and if I don't get a resolution by the end of the day I'll be switching to BT.



My Broadband Ping - My Virgin Media M4 connection
0 Kudos
Reply