Menu
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
1,125 Views
Message 1 of 18
Flag for a moderator

Ping spikes

Hi everyone. Im using internet 200mbs since 3 years from Virgin. Never ever had ping spikes. But for month ive got ping going really high and more to that my router is switched off yesterday for 5 minutes. Ive tried to play game on wired connection but it doesnt change anything. When im talking with my friends on TeamSpeak 3 they hear that my voice is cutting. Any advice? Ive tried reebot router but things stay same.

0 Kudos
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
1,073 Views
Message 2 of 18
Flag for a moderator

Re: Ping spikes

More to that I dont have internet now for over 3 hours. Automatic line said that there is no issues with connection. If nothing will change im gona leave VM.

0 Kudos
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
1,054 Views
Message 3 of 18
Flag for a moderator

Re: Ping spikes

Internet came back after 3 hours. Than after another half hour it disconnected again. Can anyone take a look at my connection?

0 Kudos
Reply
  • 15.2K
  • 653
  • 32
Moderator (Retired) John_G
Moderator (Retired)
913 Views
Message 4 of 18
Flag for a moderator

Re: Ping spikes

Hi Lukasz89,

Sorry to hear you've been getting ping spikes and disconnections.

I've checked everything from here and it all looks good. Your power levels, SNR and area contention are all healthy.

Do you have a thinkbroadband graph set up to track the ping spikes? If so could you post it here?


The do's and don'ts. Keep the community welcoming for all. Follow the house rules


0 Kudos
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
907 Views
Message 5 of 18
Flag for a moderator

Re: Ping spikes

 

Bez tytułu1.pngBez tytułu2.png

 

Do you mean this graph set? Maybe its a issue with router? Ive got the same for 2,5 year. I would try to risk buy a new one. But if its not, than i waste money.

 

0 Kudos
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
866 Views
Message 6 of 18
Flag for a moderator

Re: Ping spikes

ping.png

 

That lost packets, ive never had it before...

0 Kudos
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
826 Views
Message 7 of 18
Flag for a moderator

Re: Ping spikes

Screenshot_20181023-153902.jpg

 

None aware of this? That lost packets is every night...

  • 13
  • 0
  • 1
Lukasz89
Tuning in
810 Views
Message 8 of 18
Flag for a moderator

Re: Ping spikes

Screenshot_20181023-184325.jpg

 Another lovely unplayable evening. What a poor customer service.

 

 

0 Kudos
Reply
  • 10.87K
  • 406
  • 1.24K
Forum Team (Retired) Nicola_C
Forum Team (Retired)
767 Views
Message 9 of 18
Flag for a moderator

Re: Ping spikes

Hello Lukasz89

Apologies that packet loss doesn't read well, it looks like we may have an area issue, I have raised a fault to networks passing on your details for further investigation, reference F006661552. Please update us in a few days (BQM info) and we will be happy to update you with our progress.

Thank you

Nicola

Virgin Media Forum Team
0 Kudos
Reply
  • 13
  • 0
  • 1
Lukasz89
Tuning in
739 Views
Message 10 of 18
Flag for a moderator

Re: Ping spikes

Screenshot_20181025-121014.jpg

For now its getting worse with every day... Please do something with it.

0 Kudos
Reply