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Ping spikes whilst gaming

Csheff97
Tuning in

For the last few weeks I've been having issues with ping spikes whilst gaming but it also seems to be affecting other things like streaming. I had this issue last year and put up with it for a while, it eventually went away on its own.

This happens roughly every few minutes, my ping in-game will spike >500ms and there will be heavy packet loss for the next second or two, the game basically freezes and then kicks back in when the spike ends. I have been running pings with no timeout from multiple devices and this is reflected there across all devices I run it on. 

Screenshot_6.png

I have a BQM still running from I was having the issue last year but it doesn't look like it shows the issue very well:

Screenshot_1.png

I'm using a SH4 in modem mode with a TP Link AX1800, I've tried out of modem mode and it still happens. Whilst it does seem to be worse during peak hours, this still occurs regularly (every 5-10 minutes) after 11pm and throughout the night.

1 ACCEPTED SOLUTION

Accepted Solutions

Hi,

it turned out to be the TP Link router, must have been a one off when I tested the Superhub. I tried the SuperHub again and no issues, when I reconnected the TP Link router it resumed almost immediately. I have a new router set up now and the issue seems to be gone.

Thanks anyway

See where this Helpful Answer was posted

6 REPLIES 6

Csheff97
Tuning in

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1139000000-3.20000136.609653QAM2561
2147000000-3.00000036.609653QAM2562
3155000000-2.79999936.609653QAM2563
4163000000-2.79999936.609653QAM2564
5171000000-2.90000236.609653QAM2565
6179000000-3.09999837.636276QAM2566
7187000000-3.09999837.355988QAM2567
8195000000-3.40000237.355988QAM2568
9203000000-3.59999837.355988QAM2569
10211000000-3.70000137.355988QAM25610
11219000000-3.79999936.609653QAM25611
12227000000-3.29999937.355988QAM25612
13235000000-3.00000037.355988QAM25613
14243000000-3.29999937.355988QAM25614
15251000000-3.90000236.609653QAM25615
16259000000-4.40000236.609653QAM25616
17267000000-4.20000137.355988QAM25617
18275000000-4.00000037.355988QAM25618
19283000000-3.79999937.355988QAM25619
20291000000-3.50000037.355988QAM25620
21299000000-3.09999837.355988QAM25621
22307000000-2.59999837.355988QAM25622
23315000000-2.50000037.355988QAM25623
24323000000-2.70000137.636276QAM25624
25331000000-2.90000237.636276QAM25625
26339000000-3.20000137.636276QAM25626
27347000000-3.20000137.355988QAM25627
28355000000-3.50000037.355988QAM25628
29363000000-3.20000137.636276QAM25629
30371000000-3.20000137.355988QAM25630
31379000000-3.40000237.355988QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked36.60965300
2Locked36.60965300
3Locked36.60965300
4Locked36.60965300
5Locked36.60965300
6Locked37.63627600
7Locked37.35598800
8Locked37.35598800
9Locked37.35598800
10Locked37.35598800
11Locked36.60965300
12Locked37.35598800
13Locked37.35598800
14Locked37.35598800
15Locked36.60965300
16Locked36.60965300
17Locked37.35598800
18Locked37.35598800
19Locked37.35598800
20Locked37.35598800
21Locked37.35598810
22Locked37.35598800
23Locked37.35598800
24Locked37.63627600
25Locked37.63627600
26Locked37.63627600
27Locked37.35598800
28Locked37.35598800
29Locked37.63627600
30Locked37.35598800
31Locked37.35598800



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159964K1880QAM4096392


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked40-1.6649566570

Csheff97
Tuning in

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000049.5205995120 KSym/sec64QAM1
22580000049.5205995120 KSym/sec64QAM4
33260000049.2705995120 KSym/sec64QAM3
43940000049.5205995120 KSym/sec64QAM2



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000

Adduxi
Very Insightful Person
Very Insightful Person

Apart from the US channels nearing the upper limit of 51, there is nothing in the power levels to suggest a problem.

The BQM is pretty good as well.

Are you gaming over wifi or wired, do you have any extenders, powerline adapters etc ?

 

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Only over wired, no extenders or anything just direct to the TP Link router.

Hi @Csheff97,

Thank you for your posts and welcome to our community forums. We're here to help.

I'm sorry to hear that you're facing some issues with your connection recently. Are these problems ongoing for you today? If so, can you clarify if you've performed any additional diagnostics and troubleshooting beyond what you've mentioned so far in this thread?

Along with this, is it possible for you to share a link to your live BQM so we can see your connection in real-time?

Thanks,
 


Zach - Forum Team
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Hi,

it turned out to be the TP Link router, must have been a one off when I tested the Superhub. I tried the SuperHub again and no issues, when I reconnected the TP Link router it resumed almost immediately. I have a new router set up now and the issue seems to be gone.

Thanks anyway