on 06-06-2022 23:51
For the last few weeks I've been having issues with ping spikes whilst gaming but it also seems to be affecting other things like streaming. I had this issue last year and put up with it for a while, it eventually went away on its own.
This happens roughly every few minutes, my ping in-game will spike >500ms and there will be heavy packet loss for the next second or two, the game basically freezes and then kicks back in when the spike ends. I have been running pings with no timeout from multiple devices and this is reflected there across all devices I run it on.
I have a BQM still running from I was having the issue last year but it doesn't look like it shows the issue very well:
I'm using a SH4 in modem mode with a TP Link AX1800, I've tried out of modem mode and it still happens. Whilst it does seem to be worse during peak hours, this still occurs regularly (every 5-10 minutes) after 11pm and throughout the night.
Answered! Go to Answer
on 09-06-2022 16:22
Hi,
it turned out to be the TP Link router, must have been a one off when I tested the Superhub. I tried the SuperHub again and no issues, when I reconnected the TP Link router it resumed almost immediately. I have a new router set up now and the issue seems to be gone.
Thanks anyway
on 06-06-2022 23:51
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 139000000 | -3.200001 | 36.609653 | QAM256 | 1 |
2 | 147000000 | -3.000000 | 36.609653 | QAM256 | 2 |
3 | 155000000 | -2.799999 | 36.609653 | QAM256 | 3 |
4 | 163000000 | -2.799999 | 36.609653 | QAM256 | 4 |
5 | 171000000 | -2.900002 | 36.609653 | QAM256 | 5 |
6 | 179000000 | -3.099998 | 37.636276 | QAM256 | 6 |
7 | 187000000 | -3.099998 | 37.355988 | QAM256 | 7 |
8 | 195000000 | -3.400002 | 37.355988 | QAM256 | 8 |
9 | 203000000 | -3.599998 | 37.355988 | QAM256 | 9 |
10 | 211000000 | -3.700001 | 37.355988 | QAM256 | 10 |
11 | 219000000 | -3.799999 | 36.609653 | QAM256 | 11 |
12 | 227000000 | -3.299999 | 37.355988 | QAM256 | 12 |
13 | 235000000 | -3.000000 | 37.355988 | QAM256 | 13 |
14 | 243000000 | -3.299999 | 37.355988 | QAM256 | 14 |
15 | 251000000 | -3.900002 | 36.609653 | QAM256 | 15 |
16 | 259000000 | -4.400002 | 36.609653 | QAM256 | 16 |
17 | 267000000 | -4.200001 | 37.355988 | QAM256 | 17 |
18 | 275000000 | -4.000000 | 37.355988 | QAM256 | 18 |
19 | 283000000 | -3.799999 | 37.355988 | QAM256 | 19 |
20 | 291000000 | -3.500000 | 37.355988 | QAM256 | 20 |
21 | 299000000 | -3.099998 | 37.355988 | QAM256 | 21 |
22 | 307000000 | -2.599998 | 37.355988 | QAM256 | 22 |
23 | 315000000 | -2.500000 | 37.355988 | QAM256 | 23 |
24 | 323000000 | -2.700001 | 37.636276 | QAM256 | 24 |
25 | 331000000 | -2.900002 | 37.636276 | QAM256 | 25 |
26 | 339000000 | -3.200001 | 37.636276 | QAM256 | 26 |
27 | 347000000 | -3.200001 | 37.355988 | QAM256 | 27 |
28 | 355000000 | -3.500000 | 37.355988 | QAM256 | 28 |
29 | 363000000 | -3.200001 | 37.636276 | QAM256 | 29 |
30 | 371000000 | -3.200001 | 37.355988 | QAM256 | 30 |
31 | 379000000 | -3.400002 | 37.355988 | QAM256 | 31 |
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 36.609653 | 0 | 0 |
2 | Locked | 36.609653 | 0 | 0 |
3 | Locked | 36.609653 | 0 | 0 |
4 | Locked | 36.609653 | 0 | 0 |
5 | Locked | 36.609653 | 0 | 0 |
6 | Locked | 37.636276 | 0 | 0 |
7 | Locked | 37.355988 | 0 | 0 |
8 | Locked | 37.355988 | 0 | 0 |
9 | Locked | 37.355988 | 0 | 0 |
10 | Locked | 37.355988 | 0 | 0 |
11 | Locked | 36.609653 | 0 | 0 |
12 | Locked | 37.355988 | 0 | 0 |
13 | Locked | 37.355988 | 0 | 0 |
14 | Locked | 37.355988 | 0 | 0 |
15 | Locked | 36.609653 | 0 | 0 |
16 | Locked | 36.609653 | 0 | 0 |
17 | Locked | 37.355988 | 0 | 0 |
18 | Locked | 37.355988 | 0 | 0 |
19 | Locked | 37.355988 | 0 | 0 |
20 | Locked | 37.355988 | 0 | 0 |
21 | Locked | 37.355988 | 1 | 0 |
22 | Locked | 37.355988 | 0 | 0 |
23 | Locked | 37.355988 | 0 | 0 |
24 | Locked | 37.636276 | 0 | 0 |
25 | Locked | 37.636276 | 0 | 0 |
26 | Locked | 37.636276 | 0 | 0 |
27 | Locked | 37.355988 | 0 | 0 |
28 | Locked | 37.355988 | 0 | 0 |
29 | Locked | 37.636276 | 0 | 0 |
30 | Locked | 37.355988 | 0 | 0 |
31 | Locked | 37.355988 | 0 | 0 |
159 | 96 | 4K | 1880 | QAM4096 | 392 |
159 | Locked | 40 | -1.6 | 64956657 | 0 |
on 06-06-2022 23:52
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 49.520599 | 5120 KSym/sec | 64QAM | 1 |
2 | 25800000 | 49.520599 | 5120 KSym/sec | 64QAM | 4 |
3 | 32600000 | 49.270599 | 5120 KSym/sec | 64QAM | 3 |
4 | 39400000 | 49.520599 | 5120 KSym/sec | 64QAM | 2 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 07-06-2022 13:55
Apart from the US channels nearing the upper limit of 51, there is nothing in the power levels to suggest a problem.
The BQM is pretty good as well.
Are you gaming over wifi or wired, do you have any extenders, powerline adapters etc ?
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on 07-06-2022 15:00
Only over wired, no extenders or anything just direct to the TP Link router.
on 09-06-2022 16:19
Hi @Csheff97,
Thank you for your posts and welcome to our community forums. We're here to help.
I'm sorry to hear that you're facing some issues with your connection recently. Are these problems ongoing for you today? If so, can you clarify if you've performed any additional diagnostics and troubleshooting beyond what you've mentioned so far in this thread?
Along with this, is it possible for you to share a link to your live BQM so we can see your connection in real-time?
Thanks,
on 09-06-2022 16:22
Hi,
it turned out to be the TP Link router, must have been a one off when I tested the Superhub. I tried the SuperHub again and no issues, when I reconnected the TP Link router it resumed almost immediately. I have a new router set up now and the issue seems to be gone.
Thanks anyway