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Ping spikes when gaming

S-C
Joining in

For the past 6 months or so, my connection has been very unreliable when gaming, my ping frequently spikes causing rubber banding and lag and there is also occasional packet loss. I am using Hub 3 with an ethernet cable connected directly to my PC.

Downstream

Spoiler

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13070000007.640256 qam22
21390000007.840256 qam1
31470000007.840256 qam2
41550000007.840256 qam3
51630000007.540256 qam4
61710000007.540256 qam5
71790000007.440256 qam6
81870000007.540256 qam7
91950000007.340256 qam8
102030000007.140256 qam9
112110000007.140256 qam10
12219000000740256 qam11
13227000000740256 qam12
14235000000740256 qam13
15243000000740256 qam14
162510000006.940256 qam15
172590000007.140256 qam16
182670000007.140256 qam17
19275000000740256 qam18
202830000007.140256 qam19
212910000007.540256 qam20
22299000000840256 qam21
233150000007.640256 qam23
243230000007.840256 qam24


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked40.9900
2Locked40.9810
3Locked40.9840
4Locked40.9950
5Locked40.9760
6Locked40.9910
7Locked40.91080
8Locked40.9920
9Locked40.9920
10Locked40.3730
11Locked40.9720
12Locked40.3740
13Locked40.9570
14Locked40.3780
15Locked40.3910
16Locked40.9720
17Locked40.9970
18Locked40.9870
19Locked40.9680
20Locked40.9890
21Locked40.9860
22Locked40.9630
23Locked40.9920
24Locked40.9890

 Upstream

Spoiler

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15370000043.5512064 qam2
22580000045512064 qam6
33260000045512064 qam5
43940000043.5512064 qam4
54620000043.5512064 qam3


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0010
2ATDMA0056
3ATDMA0052
4ATDMA00104
5ATDMA00104

Network Log

Spoiler

Network Log

Time Priority Description
24/09/2022 23:11:54noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2022 21:38:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2022 20:01:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/09/2022 20:01:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 13:14:55criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 08:01:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/09/2022 08:01:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/09/2022 02:26:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 20:01:48noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/09/2022 20:01:48ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:18:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:18:21criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:15:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:15:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:15:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:15:1criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:14:41criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:14:41criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:14:1criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
13/09/2022 08:14:1criticalUnicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

I've only just set up a BQM a couple of days ago, this is the graph for yesterday.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/105112bd9d74105c951b24121169550bc1... 

 

It's been very frustrating trying to play any kind of online multiplayer game these past few months, so any help would be greatly appreciated. Thank you 🙂.

1 ACCEPTED SOLUTION

Accepted Solutions

risc19
Well-informed

Yes oversubscription is another phrase for the same thing. 

Buying another router would probably give you better Wi-Fi and it would stop virgin stupid speed tests, but it won’t stop the lag. 

You could buy one from somewhere that would allow returns when used, that way you can see for your self if it’s of any help. 

When I was in an oversubscribed area nothing I did made any difference. You only fix is Virgin adding capacity to your area, and they won’t do that until it gets very bad. I mean catastrophically bad. 

However as you can tell from my BQM even if you get that fixed some other problem always comes along. 

If you have a choice of providers do yourself a favour and get fttp. Virgins network is old tech and it’s days are numbered. 

See where this Helpful Answer was posted

5 REPLIES 5

legacy1
Alessandro Volta

I wish VM kepted the T# reset every 24hr in all hubs.

Yup yellow spikes and blue and green want to follow because some people on your shared upstream went and did a download or upload.

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@legacy1 wrote:

I wish VM kepted the T# reset every 24hr in all hubs.

Yup yellow spikes and blue and green want to follow because some people on your shared upstream went and did a download or upload.


What?

I think you are trying to say that S-C is causing the spikes due to heavy usage?

It looks like classic overutilization to me.

Is that the same thing as oversubscription and do you know if there anything I can do to make the experience better in such a case? A friend told me to consider getting a router with SQM capability but I want to be sure that would help before spending 150 quid on a new router. I am out of contract at least if there's nothing to do about it.

risc19
Well-informed

Yes oversubscription is another phrase for the same thing. 

Buying another router would probably give you better Wi-Fi and it would stop virgin stupid speed tests, but it won’t stop the lag. 

You could buy one from somewhere that would allow returns when used, that way you can see for your self if it’s of any help. 

When I was in an oversubscribed area nothing I did made any difference. You only fix is Virgin adding capacity to your area, and they won’t do that until it gets very bad. I mean catastrophically bad. 

However as you can tell from my BQM even if you get that fixed some other problem always comes along. 

If you have a choice of providers do yourself a favour and get fttp. Virgins network is old tech and it’s days are numbered. 

Unfortunately there's no providers offering FTTP where I live ☹️, but I'm probably still going to switch to a different one. I appreciate the advice, thanks.