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Rib1356
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Ping spikes and internet extremely unstable

Our internet has somehow managed to get worse over the past month and is pretty much unusable during peak times.

This problem has occurred before and my previous forum post I got no help at all. We are currently paying for a 200mb line. Which is ridiculous looking at the speed tests and ping spikes that are currently happening.

If there are any solutions I could try it would be greatly appreciated or if it could get looked at by someone on the Virgin team.

speedt.PNGping.PNGbqm4.PNGbqm5.PNG

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Re: Ping spikes and internet extremely unstable

Hello Rib1356

 

I am sorry to hear you have had these issues, have things improved at all?


Thanks Joe_F

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Re: Ping spikes and internet extremely unstable

Hi

I noticed there was a broadband engineer working on something a few days ago, it has improved the connection slightly but still isnt great. Still having slow download speeds and ping spikes up into the 400's

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Re: Ping spikes and internet extremely unstable

Again the internet has been completely unusable tonight. The ping hasnt dropped below 200 and the maximum download speed I can get is 5mb..

I thought it might be useful to copy/paste the downstream, upstream and network log.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000437256 qam21
2475000000237256 qam29
3467000000236256 qam28
44590000002.736256 qam27
54510000003.237256 qam26
64430000003.437256 qam25
73230000003.237256 qam24
83150000003.937256 qam23
93070000004.137256 qam22
102910000003.537256 qam20
112830000003.738256 qam19
12275000000438256 qam18
13267000000438256 qam17
142590000003.738256 qam16
15251000000438256 qam15
16243000000437256 qam14
172350000004.138256 qam13
182270000004.438256 qam12
192190000004.138256 qam11
202110000003.437256 qam10
21203000000337256 qam9
221950000003.538256 qam8
231870000003.737256 qam7
241790000003.537256 qam6

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000048512016 qam6
25370000048512016 qam5
32580000046.2512016 qam4
43260000045.7512016 qam3

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0080
2ATDMA0020
3ATDMA0030
4ATDMA0030

 

Network log

Time Priority Description

2019-01-29 17:05:01.00noticeDHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-01-30 13:55:23.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-01 16:14:19.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-02 23:50:58.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-04 03:52:40.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-04 03:52:40.00noticeDHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-04 16:04:03.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-12 08:55:41.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-12 16:23:56.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-12 23:02:47.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-13 00:44:48.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-13 06:06:21.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-13 13:09:56.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-13 13:09:56.00noticeDHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-15 01:13:30.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-17 00:30:34.00ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-17 23:14:25.00ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-17 23:14:25.00noticeDHCP Renew - lease parameters tftp file-V0dea97109ea7aa00.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-18 11:46:55.00criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
2019-02-20 10:28:20.00Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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