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Ping, packet loss and Latency all over the place. Can we get some info please!

CloudchaserXI
Up to speed

on ‎20-03-2020 21:03

Started 2 days ago - I'm assuming this is Covid 19 related? If it is PLEASE confirm Virgin.

380Meg fibre, all networked - pc direct to Hub 3.

All of a sudden: massive lag spikes, interruption, packet loss.

I have tried Modem mode. Tried to reset router. 

Software version: 9.1.1811.401

 

 

Log below:

20/03/2020 20:32:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 20:32:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 19:53:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 04:16:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 02:44:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 23:24:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 22:15:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 20:50:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:14Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 12:32:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:53:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:24:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:03:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:52:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:09:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 08:24:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 05:48:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

PING google.com (216.58.210.238): 64 data bytes
72 bytes from 216.58.210.238: seq=0 ttl=55 time=20.000 ms
72 bytes from 216.58.210.238: seq=1 ttl=55 time=10.000 ms
72 bytes from 216.58.210.238: seq=2 ttl=55 time=4500.000 ms
--- google.com ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 10.000/1510.000/4500.000 ms

 

802 REPLIES 802

AlteranAncient
Up to speed
In response to davidc01

on ‎16-07-2020 18:40

I've made something of a discovery - it would appear that Virgin aren't necessarily taking us for a ride because they feel like it - I believe their main distribution point for the area is in need of some work and the council seems to have rejected their planning application.

This means that Virgin has to revise and resubmit their plans, or go to appeal, in order to get the planning approved and the work done. But I don't know how long this is going to take, and Virgin could have garnered some of my sympathy if they'd been open about this information.

If you want to find this for yourself, go to Bromley Planning Portal and search for reference 20/01277/FULL1

As for support, I'm wondering if they have a new fix date ready?

0 Kudos

parr86lid2
Dialled in
In response to AlteranAncient

on ‎20-07-2020 23:00

@AlteranAncient 

I'm trying to find mine on the Wigan Council website but not sure what to search for.

All I can find on Planning is building applications but nothing mentioned about any roadworks if that is what I need to be looking for.

0 Kudos

kaneasha
Joining in

on ‎21-07-2020 02:08

When my previous adress area was over ultilized for over 9months, I was given credit on my bill, pretty shocked why virgin has not even mentioned it here, virgin I am happy for you to pull up my bills for my previous adress and show the credit I received from month 1 until area was fixed 

0 Kudos

Paul_DN
Forum Team
Forum Team
In response to kaneasha

on ‎21-07-2020 08:22

Hi Kaneeasha,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with Ping, packet loss and Latency .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

0 Kudos

Paul_DN
Forum Team
Forum Team
In response to parr86lid2

on ‎21-07-2020 08:23

Hi parr86lid2.

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with Ping, packet loss and Latency .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

Regards

 

Paul.

0 Kudos

parr86lid2
Dialled in
In response to Paul_DN

on ‎21-07-2020 08:40

Hi Paul,

I have been here for over 4 months mate but I'll reply to your PM for an update on my 7 month issue

0 Kudos

RPBNK
Tuning in

on ‎21-07-2020 14:58

I do honestly wish I had read these forums before signing up with Virgin. I have recently just moved house in which I was with BT of whom provided a decent service in fairness. However, Virgin offered a decent TV and WiFi package, therefore, have gone with them. However, like most people in these threads I've had a massive issue with ping, latency, and jitter.

Speed tests show that I am getting the correct amount of download and upload speeds, although my latency for online gaming is beyond poor. I only have 2 phones, Virgin box, and my Xbox connected to the internet, therefore I can't see it being an internal traffic issue. Additionally, I am connected via ethernet from my gaming system and still experiencing latency issues, which wasn't an issue with BT connected through wireless! 

After doing some investigative work it appears that there is a range of issues that cause this, including the Hub 3 router, oversubscription and traffic during peak times.

I am only 2 weeks into my contract and it hasn't been a cracking starts in my honest opinion.

0 Kudos

parr86lid2
Dialled in
In response to RPBNK

on ‎21-07-2020 15:08

I would seriously consider switching back if you can mate.

Nothing seems to get fixed around here

It's been 7 months of issues for me in Wigan WN2 but obviously COVID hasn't helped.

I reckon I would still be waiting for a fix now if COVID didn't happen but at least it would be just the evenings that are affected. 

0 Kudos

Paul_DN
Forum Team
Forum Team
In response to RPBNK

on ‎21-07-2020 15:30

Hi RPBNK,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with packet loss when gaming .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

 

Paul.

 

0 Kudos

parr86lid2
Dialled in
In response to Paul_DN

on ‎21-07-2020 15:38

Paul_DN 

I think you sent the private message intended for RPBNK to me instead. 

It's worth double checking that or maybe send him/her another one just to be sure

0 Kudos
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