on 20-03-2020 21:03
Started 2 days ago - I'm assuming this is Covid 19 related? If it is PLEASE confirm Virgin.
380Meg fibre, all networked - pc direct to Hub 3.
All of a sudden: massive lag spikes, interruption, packet loss.
I have tried Modem mode. Tried to reset router.
Software version | : 9.1.1811.401 |
Log below:
20/03/2020 20:32:56 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/03/2020 20:32:3 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/03/2020 19:53:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/03/2020 04:16:13 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/03/2020 02:44:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/03/2020 23:24:8 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/03/2020 22:15:12 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/03/2020 20:50:23 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/03/2020 18:58:29 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/03/2020 18:58:14 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 12:32:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 11:42:44 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 11:42:44 | Error | DHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 10:53:4 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 10:24:27 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 10:03:26 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 09:52:42 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 09:09:24 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 08:24:10 | Error | DHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/03/2020 05:48:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
PING google.com (216.58.210.238): 64 data bytes
72 bytes from 216.58.210.238: seq=0 ttl=55 time=20.000 ms
72 bytes from 216.58.210.238: seq=1 ttl=55 time=10.000 ms
72 bytes from 216.58.210.238: seq=2 ttl=55 time=4500.000 ms
--- google.com ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 10.000/1510.000/4500.000 ms
on 02-07-2020 10:14
Hello,
Thanks for the response, I look forward to hearing from your via PM.
on 02-07-2020 10:19
I sent it two hours ago 🙂 check the purple envelope in the top right hand corner.
Kind regards,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 02-07-2020 10:54
Nothing from today ?
on 02-07-2020 11:28
Resent 🙂
Kind regards,
John
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02-07-2020 12:10 - edited 02-07-2020 12:12
Since there are others probably waiting on fault reference F007906086 (area 20, BR3), the latest date I was given (1st July) came and went without a fix as is the custom now. My new date is the 22nd July. This is probably the 7th reschedule now since March.
Todays BQM:
02-07-2020 14:04 - edited 02-07-2020 14:05
No sure what is going on, my posts keep appearing then disappearing... even when I check in incognito mode. Anyway, sorry for the double post.
on 02-07-2020 20:03
Northwest is the oldest lines in uk. I moved end. Of May to sky. If ur 29th july in aspull? Then mine be same if inwas still with vm. Wow
on 02-07-2020 20:13
Let's face the facts. It won't be done on the 29th of july either
on 03-07-2020 07:44
A few posts ago someone summarised the situation for customers and the forum team perfectly.
I had issues since March like many here but last month some improvements to service were made and things improved, not perfect pre-lockdown but usable.
Given Virgin bang on about self service, it’s crazy how you can’t look up a fault and get more details - probably to avoid exposing lack of progress.
As a side the delays to “estimates” are amusing, if I estimated some work and it took 3 or 4 times that to complete the job I would be fired.
I have asked before but no response to my fault number F006805698 is there a new date here too?
on 07-07-2020 01:12
Left Virgin for BT last month and honestly its so nice having a stable connection its not even funny, I used to be anxious trying to play an online game incase it was that time where the spikes started to hit but damn now i'm down to 20 ping in lol, 8 ping in osrs (stable) its a god send.
I dont recommend this lightly considering I was a VM customer since they took over Telewest but after seeing 6+ fault date push backs its time to look into other options if you can, you wont regret it.