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Ping, packet loss and Latency all over the place. Can we get some info please!

CloudchaserXI
Up to speed

on ‎20-03-2020 21:03

Started 2 days ago - I'm assuming this is Covid 19 related? If it is PLEASE confirm Virgin.

380Meg fibre, all networked - pc direct to Hub 3.

All of a sudden: massive lag spikes, interruption, packet loss.

I have tried Modem mode. Tried to reset router. 

Software version: 9.1.1811.401

 

 

Log below:

20/03/2020 20:32:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 20:32:3Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 19:53:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 04:16:13Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/03/2020 02:44:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 23:24:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 22:15:12criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 20:50:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:29noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/03/2020 18:58:14Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 12:32:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxl35016u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 11:42:44ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:53:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:24:27Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 10:03:26ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:52:42Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 09:09:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 08:24:10ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/03/2020 05:48:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

PING google.com (216.58.210.238): 64 data bytes
72 bytes from 216.58.210.238: seq=0 ttl=55 time=20.000 ms
72 bytes from 216.58.210.238: seq=1 ttl=55 time=10.000 ms
72 bytes from 216.58.210.238: seq=2 ttl=55 time=4500.000 ms
--- google.com ping statistics ---
5 packets transmitted, 3 packets received, 40% packet loss
round-trip min/avg/max = 10.000/1510.000/4500.000 ms

 

802 REPLIES 802

G_Bowes
Joining in

on ‎30-06-2020 20:05

Hi,

I've been following this post for a while and been experiencing the same stuff. I live in the BR4 area and since March my connection has been atrocious. Here is my thinkbroadband monitor:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e34023398da5f6508eb4694b1c97fbe6a303cd06-30-06-2020

It fluctuates slightly day to day, but almost entirely unusable.
I'm wired into my hub and I've reset it. Going off of all the info here, it appears to not be a 'me' problem.

Can anyone assist?

0 Kudos

AlteranAncient
Up to speed
In response to John_GS

on ‎30-06-2020 21:47

Hi John,

It's the eve of the 1st of July, and the issue is still present.

Is there another new date, perhaps?

0 Kudos

John_GS
Forum Team
Forum Team
In response to AlteranAncient

on ‎01-07-2020 08:25

Hi G_Bowes, thanks for posting and welcome to the community. My apologies for the broadband issues. I've checked the systems and you are affected by a congestion outage, reference is F007964525. The estimated fix date is the 3rd July.

 

 

Hello AlteranAncient, thanks for coming back to us. My apologies it has indeed been extended. The new estimated fix date is the 8th July.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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Mikee250
On our wavelength
In response to John_GS

on ‎01-07-2020 11:25

Hello again,

Looking for another update on the fixes for the 03 Area (Kingston/Surrey), they were re-scheduled to be done on the 30th June! Again my graph from yestertday does show signs of improvment; but still very much unstable!

The reference number is: F007907879

Could I ask for someone to check if its been updated with a new date?

Thank you so much,

Mike

0 Kudos

John_GS
Forum Team
Forum Team
In response to Mikee250

on ‎01-07-2020 11:45

Good morning, Mike.

 

Thanks for coming back to us and I am sorry it's not been resolved. I have checked the ticket and the estimated fix date is the 18th July 2020.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

Mikee250
On our wavelength
In response to John_GS

on ‎01-07-2020 11:49

Hey John,

Thank you for checking the ticket! alas another lengthy wait (not suprised) shall add the new date to my list!

Cheers,

Mike

0 Kudos

parr86lid2
Dialled in
In response to Mikee250

on ‎01-07-2020 11:58

Mike, thats not as long as mine mate. 

It went from 22nd June to 29th July hahaha which will be 7 and a half months of issues by then

0 Kudos

Chris9393
On our wavelength
In response to John_GS

‎01-07-2020 21:01 - edited ‎01-07-2020 21:02

Unbelievable. This problem has been going on since March and this is the 7th time the 'estimated' fix date has been put back.

Il be requesting to cancel my contract.

What's even more laughable, I live in the same area as Mike and Virgin Media are now offering 500MB! You can't even handle 350M so why are you pushing your limits even further miss selling customers? 

0 Kudos

tflude
Tuning in

on ‎02-07-2020 07:27

Hi,

 

I am in the Basingstoke area and am having the same issue, Support was useless and has not called me back. Are Virgin Media going to fix this or is it time to server my 30 day notice and go back to ADSL? I get better stable ping on a 4g router!

 

 

0 Kudos

John_GS
Forum Team
Forum Team
In response to tflude

on ‎02-07-2020 08:08

Hi tflude,

 

Thanks for posting. I am sorry for the broadband issues. I've checked the system today and can see that your downstream levels are out of spec and the upstream ones are too. This requires a technician visit. I'll PM now to arrange.

 

Kind regards,

John_GS
Forum Team


Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill

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