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evorouge
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Ping is what ever it wants to be... 28 - 1500+

Anyone else at the point where the service is just so utterly poor that you just end up giving up and accepting that this is just the way Virgin Media is?

So gaming in this house hold has been basically non existent for the last 3-4 months because pings are just to wild and random. I have to admit Virgin has single handily stopped gaming in this house because we just 'know' its going to be a poor experience, it might work for a month, then it'll go back to the way it is and everyone's just at the point where its like "why do we even bother contacting them?" as  nothing changes, which is a sad point to be at to be honest.

Gaming pings can be anything from 28ms to 1500+ at any point. You'll be happily playing then BAM you'll be at an average for 300-600. The main fluctuation range is normally around 150-400. With lag spikes of 900-1500 very frequently. Occasionally we might get a rare instance of under 35ms or so for 5 minutes, but that won't last long.

We own the ridiculous SH3, yes I know all about Puma, part of the reason why we gave up even bothering contacting you because you refused to acknowledge it anywhere. It is on 806 though.

Wifi/Wired: Both
Area: WD24

3329018cef5f45b6e9fb515eeae6d4538b683f3f

Ping

This is pretty much my ping every game we play.
Taken from deepfocus.io League of Legends ping checker to EUW.

Untitled-1.jpgWired ConnectionPing-WiFi.pngWifi Connection

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Re: Ping is what ever it wants to be... 28 - 1500+

Tracert

Tracing route to www.google.com [216.58.208.132]
over a maximum of 30 hops:

1 10 ms 3 ms 3 ms 192.168.0.1
2 * * * Request timed out.
3 3136 ms 120 ms 20 ms watf-core-2a-xe-003-0.network.virginmedia.net [80.3.0.189]
4 * * * Request timed out.
5 113 ms 18 ms 14 ms tele-ic-7-ae2-0.network.virginmedia.net [62.253.175.34]
6 16 ms 24 ms 32 ms 74-14-250-212.static.virginm.net [212.250.14.74]
7 * * * Request timed out.
8 * 3468 ms 99 ms 216.239.43.211
9 * * * Request timed out.
10 * 2416 ms 25 ms lhr25s08-in-f4.1e100.net [216.58.208.132]

 

Tracing route to www-bbc-com.bbc.net.uk [212.58.249.215]
over a maximum of 30 hops:

1 4 ms 2 ms 4 ms 192.168.0.1
2 * * * Request timed out.
3 2677 ms 24 ms 18 ms watf-core-2a-xe-003-0.network.virginmedia.net [80.3.0.189]
4 * * * Request timed out.
5 * * * Request timed out.
6 15 ms 20 ms 17 ms telw-ic-3-ae4-0.network.virginmedia.net [212.250.14.110]
7 14 ms 13 ms 16 ms tele-ic-1-ge-302-233.network.virginmedia.net [212.250.14.129]
8 * * * Request timed out.
9 16 ms 14 ms 15 ms ae1.er02.lbh.bbc.co.uk [132.185.254.142]
10 47 ms 46 ms 42 ms 132.185.252.130
11 25 ms 29 ms 21 ms bbc-vip153.lbh.bbc.co.uk [212.58.249.215]

 

Power Levels

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 298750000 6.3 40 256 qam 21
2 322750000 6.8 40 256 qam 24
3 314750000 6.8 40 256 qam 23
4 306750000 6.4 40 256 qam 22
5 290750000 6.4 40 256 qam 20
6 282750000 6.3 40 256 qam 19
7 274750000 6.5 40 256 qam 18
8 266750000 6.5 40 256 qam 17
9 258750000 6.8 40 256 qam 16
10 250750000 6.9 40 256 qam 15
11 242750000 7.1 40 256 qam 14
12 234750000 7.3 40 256 qam 13
13 226750000 7.4 40 256 qam 12
14 218750000 7.4 40 256 qam 11
15 210750000 7.4 40 256 qam 10
16 202750000 7.5 40 256 qam 9
17 194750000 7.5 40 256 qam 8
18 186750000 7.5 40 256 qam 7
19 178750000 7.3 40 256 qam 6
20 170750000 7 40 256 qam 5
21 162750000 7 40 256 qam 4
22 154750000 6.5 40 256 qam 3
23 146750000 6.3 40 256 qam 2
24 138750000 6.5 40 256 qam 1



Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 13 0
2 Locked 40.3 5 0
3 Locked 40.9 13 0
4 Locked 40.9 9 0
5 Locked 40.9 11 0
6 Locked 40.3 16 0
7 Locked 40.9 24 0
8 Locked 40.3 8 0
9 Locked 40.3 10 0
10 Locked 40.3 14 0
11 Locked 40.9 6 0
12 Locked 40.9 6 0
13 Locked 40.3 14 0
14 Locked 40.9 23 0
15 Locked 40.3 9 0
16 Locked 40.9 26 0
17 Locked 40.9 12 0
18 Locked 40.3 14 0
19 Locked 40.3 10 0
20 Locked 40.3 38 0
21 Locked 40.9 39 0
22 Locked 40.9 65 0
23 Locked 40.9 24 0
24 Locked 40.3 22 0
 

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 46200000 42.5 5120 64 qam 1
2 25800000 41 5120 64 qam 4
3 32600000 42.5 5120 64 qam 3
4 39400000 42.5 5120 64 qam 2



Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
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Re: Ping is what ever it wants to be... 28 - 1500+

Well this is ridiculous. 2 weeks and no ones picked this up yet? Can't get phone support for this kind of thing and this is now what the forums have become?

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