on 29-11-2021 14:51
Hi,
I used to get a ping to COD server between 18ms to 28ms but recently (3 months or so), this has got worse. It is now sitting between 38ms to 50ms. I am not sure what has led to this decline but below are my router logs without logging in.
I have also setup a thinkbroadband monitor but awaiting results. Can someone please look at my logs below and advice whether these are correct and nothing is abnormal on my connection.
I will paste the thinkbroadband results later.
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
235000000
Locked
Ranged Upstream Channel (Hz)
60300000
Locked
Provisioning State
Online
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 235000000 10.8 40 256 qam 13
2 139000000 10.3 38 256 qam 1
3 147000000 10 37 256 qam 2
4 155000000 9.4 37 256 qam 3
5 163000000 9.8 37 256 qam 4
6 171000000 9.9 37 256 qam 5
7 179000000 10 37 256 qam 6
8 187000000 10.5 38 256 qam 7
9 195000000 10.4 38 256 qam 8
10 203000000 10.4 38 256 qam 9
11 211000000 10.5 38 256 qam 10
12 219000000 10.6 38 256 qam 11
13 227000000 10.9 38 256 qam 12
14 243000000 10.5 38 256 qam 14
15 251000000 10.6 40 256 qam 15
16 259000000 10.8 40 256 qam 16
17 267000000 11.1 40 256 qam 17
18 275000000 11.1 40 256 qam 18
19 283000000 11.4 40 256 qam 19
20 291000000 11.1 40 256 qam 20
21 299000000 11.3 40 256 qam 21
22 307000000 11.4 40 256 qam 22
23 315000000 11.6 40 256 qam 23
24 323000000 12 40 256 qam 24
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.3 98 0
2 Locked 38.6 1456 67
3 Locked 37.3 1208 51
4 Locked 37.6 1113 43
5 Locked 37.6 902 34
6 Locked 37.6 770 24
7 Locked 37.6 684 11
8 Locked 38.6 480 13
9 Locked 38.9 390 2
10 Locked 38.9 252 1
11 Locked 38.6 228 0
12 Locked 38.9 174 0
13 Locked 38.6 126 0
14 Locked 38.6 112 0
15 Locked 40.3 92 0
16 Locked 40.3 67 0
17 Locked 40.3 55 0
18 Locked 40.3 59 0
19 Locked 40.3 37 0
20 Locked 40.9 41 0
21 Locked 40.9 18 0
22 Locked 40.3 34 0
23 Locked 40.3 38 0
24 Locked 40.9 33 0
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300000 33.5 5120 64 qam 1
2 39400000 32 5120 64 qam 4
3 46200000 32 5120 64 qam 3
4 53700000 33 5120 64 qam 2
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 3 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 2 0
4 ATDMA 0 0 0 0
Refresh data
General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
dJKDHSUBsgvca69834ncxv9873254
Primary Downstream Service Flow
SFID 28310
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0
Primary Upstream Service Flow
SFID 28309
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort
Best,
V P
29-11-2021 15:56 - edited 29-11-2021 15:57
Power levels are out of spec. DS should be between -6 and +10. US should be between 34 to 51. There should be zero PostRS errors. You need a VM technician to sort this out.
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on 29-11-2021 16:18
Hello 80211ac
As @Adduxi has rightly advised
We do need to get a technician out for you
Which I am able to sort
I will need to send you a private message to pass security though
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L