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LD0123
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Ping Spikes and unstable connection affecting online gaming

Ping Variability.PNG

Hey,

I'm having issues (have for at least last two weeks) with variable ping which is seriously affecting online connection quality in online games (Xbox One). Have tried the usual fixes (turn off router etc.), wifi connection, ethernet not possible due to router location within student flat.

Any support would be greatly appreciated!

Cheers

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Message 2 of 14
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Re: Ping Spikes and unstable connection affecting online gaming

Hi LD0123

 

Welcome to our community forum pages and thank you for your post.

 

We are sorry to hear of  any connection issues you have been experiencing.

 

Are low speeds also an ongoing factor?

 

How is the WiFi connection when using another device? 

David_Pn
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LD0123
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Message 3 of 14
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Re: Ping Spikes and unstable connection affecting online gaming

Hi David, 

Speeds seem ok, 20 down, 8 up (not sure what I should be getting as it's a student flat managed by the property owner). I occasionally lose connection on mobile and Xbox when on wifi but the ping variability is very noticeable on Xbox when online gaming; I don't notice it much on PC/mobile.

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Re: Ping Spikes and unstable connection affecting online gaming

Hi LD0123,

 

Thank you for confirming. I appreciate that you're not able to use ethernet on a day-to-day basis, but would you be able to run a cabled test on speedtest.net? This would help to narrow down whether the issue lies with the service as a whole, or merely the wireless connection.

 

As you don't notice much degradation on other devices, this would be the best way to get to the bottom of things. If you're receiving good speeds via ethernet but the wifi is poor, this has a completely different set of possible solutions to the attempted fixes for a poor cabled result.

 

Thanks,

Rachael

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LD0123
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Re: Ping Spikes and unstable connection affecting online gaming

Hi,

I am now running on ethernet, issues seemed to have been resolved, then re-occurred, then stopped again, see attached image.

222.PNG

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Re: Ping Spikes and unstable connection affecting online gaming

Hi LD0123,

 

Thanks for trying wired connection. We'd love our team to do further diagnostics on your connection to find the root cause of this. We can do this via online chat. Our team will do the test and check what's going on.

 

Feel free to get in touch with us so we can help you.

 

Thanks,

 

Renan_G

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Message 7 of 14
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Re: Ping Spikes and unstable connection affecting online gaming

Which HUB you got?

 

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Jimbobskiz
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Re: Ping Spikes and unstable connection affecting online gaming

Go to network settings advanced then set dns to manual and use either Google dns

Primary 8.8.8.8

Secondary 8.8.4.4

Or another dns Virgins own default dns absolutely destroys xbox live functionality it cuts my dl speed directly wired to the router from 360meg to 2-10 meg 

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LD0123
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Re: Ping Spikes and unstable connection affecting online gaming

I'm having massive packet loss issues on the wired connection, see below:

Capture2.PNG

I'm also on Virgin mobile with my phone and when the packet loss issues are affecting the wired internet connection to my PC/Xbox and wireless connection to my mobile, the 4G connection and phone signal also deteriorates in the same manner.

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Re: Ping Spikes and unstable connection affecting online gaming

Hi there.

 

Thanks for visiting Community.

 

Sorry about your issue. How's your connection so far? You've mentioned you've already rebooted the router and during the packet loss it's affecting the wireless and wired connection.

 

Since you've done everything, we may need to check your box and the account.

We can do this via online chat.

 

Please let us know how it goes.

 

^elvee_o

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