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Very Insightful Person
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Message 11 of 24
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Re: Ping Spikes 9.1.116.608

Yup theres definite drop outs there.

Ill flag again for staff

 

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Kirston26
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Message 12 of 24
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Re: Ping Spikes 9.1.116.608

Yeah. I'm getting ping spikes of 2K+. This is just beyond a joke now, i haven't been able to play anything for a couple of days.

Thank you.

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Kirston26
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Message 13 of 24
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Re: Ping Spikes 9.1.116.608

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Kirston26
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Message 14 of 24
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Re: Ping Spikes 9.1.116.608

Here's what my Downstream and upstream Channels are looking like currently.. Still getting drop outs, and packet loss.

Downstream 1  https://gyazo.com/e57265bfbd14d38cde6580ef2e119c49

Downstream 2  https://gyazo.com/19a8ac569b8bbdc6bdf03b1d398c3df8

Upstream  https://gyazo.com/c3cf076771edb49a451441a9a5163ca8

BQM  https://www.thinkbroadband.com/broadband/monitoring/quality/share/f118fbc145c26addfa878c51f2d5c92d1a...

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Kirston26
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Message 15 of 24
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Re: Ping Spikes 9.1.116.608

So, looking at my "Modulation" QAM. I'm guessing this isn't good?! 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

14620000041.8512064 qam49
23940000042.3512064 qam50
33260000042.3512032 qam51
42580000042.3512016 qam52



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0
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Forum Team (Retired) Heather_J
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Message 16 of 24
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Re: Ping Spikes 9.1.116.608

Hello Kirston26, 

Thanks for keeping in touch 🙂

Sorry for the on-going connection problems. When I've tested your network today, it appears you're in a 'non contactable' state which means I can't communicate with your equipment. I think it's best if we arrange for an engineer to visit, we can do this via online chat. 

Take care. 

Heather_J

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Kirston26
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Message 17 of 24
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Re: Ping Spikes 9.1.116.608

Hi @Heather_J My Virgin Media SuperHub3 is in Modem Mode. Would that really effect you being able to connect? 

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Very Insightful Person
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Message 18 of 24
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Re: Ping Spikes 9.1.116.608

No modem mode wouldn’t effect.

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Kirston26
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Message 19 of 24
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Re: Ping Spikes 9.1.116.608

Update: Engineer has been. Swapped My original 6db attenuator for a 10db attenuator. 

Will update in a couple of days if the problem is fixed. 

Thanks to all those that took an interest in my post! 

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Forum Team (Retired) Heather_J
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Message 20 of 24
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Re: Ping Spikes 9.1.116.608

Hello again Kirston26, 

Thanks for the update 🙂

Good to hear this has been resolved. 

Let us know if you need help with anything else. 

Take care. 

Heather_J

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