Ping Spike

[mlatto]

Hello

For the past week or so I have been having issues with ping spikes whilst online gaming. The games I have noticed this in are Path of Exile and League of Legends, these spikes are making much of the content in the game unplayable. I have a broadband quality monitor set up however I think the spikes are likely too short to consistently show up on the graph, I have included it below for reference.

Although most noticble in gaming this issue is also effecting streaming, with streams of Youtube/Twitch/Netflix also buffering sometimes, although more infrequent.

I have a friend who is also a VM customer who lives around 10 miles from me, he is also suffering ping spikes at the same time as I do whilst we play Path of Exile together, he has also complained of streaming services not being very good either.

I have tried all the usual troubleshooting steps - reset hub, change cable to PC, NIC PC drivers updated. I have even swapped out my router (my hub is in modem mode) but no luck.

The VM service status page did show and issue on 16/02 and told me to check back after 24 hours which then showed no issues - however the issue still persists.

Any help would be appreciated.

[mlatto]

I am on M200 - I think my friend I mentioned in the original post is on the 1GB line though. We are based in Fife Scotland, in case it is a regional thing. (Ours must be, but might not be related to your issue)

[Jordus]

Also based in Fife experiencing these

[Jordus]

Forgot to mention it's been happening yesterday and today, only on league of legends.

[Zak_M]

Good afternoon @mlatto, 

Welcome back to the forums and thank you for taking the time to post. 

I am sorry to hear that you are having some issues with your broadband services. 

Please could you let me know if this is via a wired connection? Could you also provide me with the live link to the BQM?

Kind regards,

Zak_M

[mlatto]

Hello @Zak_M

Thank you for your reply. Yes this is happening on a wired connection, since posting I have also tried this on a laptop via both wired and wireless connection and the issue remains. Please see the link below as requested. The same as last week - the spikes are being felt but I think they are so short that the monitor is not fully picking them up.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c3d80b6121aafb820b6b322e08b5b05525...

[Gareth_L]

Hi mlatto

Has there been any improvement since your post?

If not, I have sent you a private message to gain account access and have a look at this

Please ignore it if you dont require any assistance

Gareth_L