on 21-07-2021 13:09
Hello,
I am facing a problem with my connection. When I am playing games like COD: Warzone or CS:GO for example I am getting a lot of packet losses in games. I have tried to do a factory reset on HUB and it didn't work. I am posting some logs from my router and BQM below:
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Live graph:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7f5c539e88cfcc929d2e4db3e444522f2a...
Graph from previous days:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/26e58c62850be994330586a5d9f9d5ef63552c9e-20-07-2021
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7cd9609633daf44ff095aeb012ca0ba421123f79-18-07-2021
Anyone got idea why does it happen ?
Thanks
on 21-07-2021 14:04
I don't have an answer but I am having the exact same issues and came on to post my own exact same thread before seeing yours. My graphs are also very similar to yours, large spikes in dropped packets (red lines). In warzone i am getting kicked frequently and in games i don't get kicked I'm still seeing about 2-8% packet loss and large ping spikes from like 60ms to 200ms. This manifests itself with very laggy game play and party chat issues, basically unplayable. Very frustrating. I phoned virgin who ran a speed test and basically said all was good..... Hope you find a solution!
on 23-07-2021 10:27
Downstreams:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 402750000 | 5 | 40 | 256 qam | 30 |
2 | 202750000 | 7.4 | 40 | 256 qam | 9 |
3 | 210750000 | 7.3 | 40 | 256 qam | 10 |
4 | 218750000 | 7.5 | 40 | 256 qam | 11 |
5 | 226750000 | 7.4 | 40 | 256 qam | 12 |
6 | 234750000 | 7.4 | 40 | 256 qam | 13 |
7 | 242750000 | 7.3 | 40 | 256 qam | 14 |
8 | 250750000 | 7 | 40 | 256 qam | 15 |
9 | 258750000 | 7 | 40 | 256 qam | 16 |
10 | 266750000 | 6.9 | 40 | 256 qam | 17 |
11 | 274750000 | 6.6 | 40 | 256 qam | 18 |
12 | 282750000 | 6.6 | 40 | 256 qam | 19 |
13 | 290750000 | 6.5 | 40 | 256 qam | 20 |
14 | 298750000 | 6.4 | 40 | 256 qam | 21 |
15 | 306750000 | 6 | 40 | 256 qam | 22 |
16 | 314750000 | 5.9 | 40 | 256 qam | 23 |
17 | 322750000 | 5.8 | 40 | 256 qam | 24 |
18 | 330750000 | 5.9 | 40 | 256 qam | 25 |
19 | 370750000 | 5.3 | 40 | 256 qam | 26 |
20 | 378750000 | 5.3 | 40 | 256 qam | 27 |
21 | 386750000 | 5 | 40 | 256 qam | 28 |
22 | 394750000 | 5 | 40 | 256 qam | 29 |
23 | 410750000 | 5.3 | 40 | 256 qam | 31 |
24 | 418750000 | 5.4 | 40 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 363 | 491 |
2 | Locked | 40.9 | 285 | 755 |
3 | Locked | 40.3 | 322 | 921 |
4 | Locked | 40.9 | 238 | 953 |
5 | Locked | 40.3 | 280 | 1098 |
6 | Locked | 40.9 | 295 | 839 |
7 | Locked | 40.3 | 310 | 2684 |
8 | Locked | 40.9 | 284 | 1030 |
9 | Locked | 40.9 | 301 | 722 |
10 | Locked | 40.9 | 293 | 4363 |
11 | Locked | 40.9 | 321 | 767 |
12 | Locked | 40.9 | 364 | 920 |
13 | Locked | 40.9 | 346 | 2272 |
14 | Locked | 40.9 | 354 | 1949 |
15 | Locked | 40.9 | 371 | 1436 |
16 | Locked | 40.9 | 388 | 881 |
17 | Locked | 40.9 | 362 | 1401 |
18 | Locked | 40.3 | 350 | 989 |
19 | Locked | 40.3 | 331 | 897 |
20 | Locked | 40.3 | 344 | 1025 |
21 | Locked | 40.3 | 373 | 1818 |
22 | Locked | 40.9 | 375 | 1381 |
23 | Locked | 40.9 | 324 | 883 |
24 | Locked | 40.9 | 334 | 1125 |
on 23-07-2021 10:27
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 40.7 | 5120 | 64 qam | 9 |
2 | 25800000 | 38.8 | 5120 | 64 qam | 12 |
3 | 32600000 | 39.3 | 5120 | 64 qam | 11 |
4 | 39400000 | 39.3 | 5120 | 64 qam | 10 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 2 | 0 |
2 | ATDMA | 0 | 0 | 1 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 23-07-2021 10:27
23/07/2021 09:26:14 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 14:52:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 13:20:51 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 13:20:51 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 12:03:37 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:59:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:46:10 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:46:10 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:45:34 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
21/07/2021 09:45:34 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
19/07/2021 18:52:26 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 16:34:48 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 16:34:4 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 12:29:31 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
18/07/2021 03:49:31 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 17:31:28 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 13:33:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 13:33:30 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 13:32:11 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
17/07/2021 13:32:10 | critical | Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 23-07-2021 10:28
Could anyone have a look at this logs and check if everything is correct there ? Every day I've got packet loss, FPS games are unplayable it is really annoying.
on 23-07-2021 13:39
Hello @mika1417.
Welcome back to the community page, thank you for posting on here.
I am sorry for the packet losses while you are trying to game.
Do you have your gaming station connected to your wired connection? This is more stable and has a stronger signal, can you please try this if you are not on the wired connection at the moment.
Look forward to your response.
New around here? To find out more about the Community check out our Getting Started guide
on 23-07-2021 16:15
I am using wired connection only for games.
on 23-07-2021 16:23
Thank you for confirming this @mika1417.
Please can you tell me if you have tried doing a pinhole reset on your Hub? If not can you try this for me?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 23-07-2021 20:23
Yes I tried to do pin hole reset and also turned off hub for 15 minutes. Didn't help