Packet loss

[GladDog_]

Hi, I am experiencing issues of packet loss at most points of the day its not constant but its enough when gaming is having an impact especially as i stream any suggestions?

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	17.3	40.9	QAM256	25
1	139000000	14.9	40.4	QAM256	1
2	147000000	14.8	40.4	QAM256	2
3	155000000	15.1	40.4	QAM256	3
4	163000000	14.9	40.4	QAM256	4
5	171000000	15	40.9	QAM256	5
6	179000000	14.7	40.4	QAM256	6
7	187000000	14.9	40.4	QAM256	7
8	195000000	15	40.4	QAM256	8
9	203000000	15.2	40.4	QAM256	9
10	211000000	15.2	40.4	QAM256	10
11	219000000	15.3	40.9	QAM256	11
12	227000000	15.4	40.9	QAM256	12
13	235000000	15.8	40.9	QAM256	13
14	243000000	16	40.4	QAM256	14
15	251000000	15.6	40.9	QAM256	15
16	259000000	15.7	40.4	QAM256	16
17	267000000	15.4	40.4	QAM256	17
18	275000000	16.1	40.9	QAM256	18
19	283000000	16	40.4	QAM256	19
20	291000000	17.1	40.9	QAM256	20
21	299000000	17.2	40.4	QAM256	21
22	307000000	17.9	40.9	QAM256	22
23	315000000	17.8	40.9	QAM256	23
24	323000000	18	40.4	QAM256	24
26	339000000	17.4	40.9	QAM256	26
27	347000000	17.5	40.9	QAM256	27
28	355000000	17.3	40.4	QAM256	28
29	363000000	17.9	40.9	QAM256	29
30	371000000	17.9	40.9	QAM256	30
31	379000000	18	40.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	40.946209	0	0
1	Locked	40.366287	0	0
2	Locked	40.366287	0	0
3	Locked	40.366287	0	0
4	Locked	40.366287	0	0
5	Locked	40.946209	0	0
6	Locked	40.366287	0	0
7	Locked	40.366287	0	0
8	Locked	40.366287	0	0
9	Locked	40.366287	0	0
10	Locked	40.366287	0	0
11	Locked	40.946209	0	0
12	Locked	40.946209	0	0
13	Locked	40.946209	0	0
14	Locked	40.366287	0	0
15	Locked	40.946209	0	0
16	Locked	40.366287	0	0
17	Locked	40.366287	0	0
18	Locked	40.946209	0	0
19	Locked	40.366287	0	0
20	Locked	40.946209	0	0
21	Locked	40.366287	0	0
22	Locked	40.946209	0	0
23	Locked	40.946209	0	0
24	Locked	40.366287	0	0
26	Locked	40.946209	0	0
27	Locked	40.946209	0	0
28	Locked	40.366287	0	0
29	Locked	40.946209	0	0
30	Locked	40.946209	0	0
31	Locked	40.366287	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

39

96

4K

1880

QAM4096

424

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

39

Locked

44

16.1

264693284

1

[GladDog_]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	39400000	38.3	5120 KSym/sec	64QAM	2
2	25800000	38	5120 KSym/sec	16QAM	4
3	46200000	38.3	5120 KSym/sec	64QAM	1
4	32600000	38	5120 KSym/sec	32QAM	3

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	2	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0

[GladDog_]

General Configuration

Network access	true
Maximum Number of CPEs	1
Baseline Privacy	true
DOCSIS Mode	3.1
Config file	cmreg-vmdg640-bbt062-b.cm

Primary Downstream Service Flow

SFID	545642
Max Traffic Rate	402500089
Max Traffic Burst	42600
Min Traffic Rate	0

Primary Upstream Service Flow

SFID	545641
Max Traffic Rate	38500089
Max Traffic Burst	42600
Min Traffic Rate	0
Max Concatenated Burst	42600
Scheduling Type	bestEffort

[GladDog_]

Network Log

Time Priority Description

Thu 01/01/1970 00:01:25	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun 26/06/2022 10:25:51	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[GladDog_]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/77c51f34159a2e533f8904e8d568a1abd4685e5f

[Adduxi]

Downstream power levels are far too high. You need a technician to sort this out. 

[Natalie_L]

HI GladDog_

Thank you for reaching out to us here on the Community. 

I am very sorry to hear you are experiencing issues with your broadband service. 

On checking your account, I can see your device appears to be running out of specification. With this being the case, we will need to arrange a visit from a technician. 

To get this arranged, I will just need to pop you over a private message to confirm a few details. 

Speak soon,