Packet loss

[Kikokiri]

Packet loss on the game ' Guild Wars 2 ' , already contacted their customer support and after running some tests they told me it was only something my ISP could fix. 

[Adduxi]

Usual request. Please post your power levels and network log from the Hub.  Also setup a BQM here www.thinkbroadband.com/ping

[Kikokiri]

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-0.2	40	256 qam	25
2	203000000	4	40	256 qam	9
3	211000000	3.7	40	256 qam	10
4	219000000	3	40	256 qam	11
5	227000000	2.5	40	256 qam	12
6	235000000	2	38	256 qam	13
7	243000000	1.7	40	256 qam	14
8	251000000	1.4	38	256 qam	15
9	259000000	1	40	256 qam	16
10	267000000	1.2	40	256 qam	17
11	275000000	1.2	40	256 qam	18
12	283000000	1.5	40	256 qam	19
13	291000000	1	40	256 qam	20
14	299000000	0.9	40	256 qam	21
15	307000000	0.7	40	256 qam	22
16	315000000	0.4	40	256 qam	23
17	323000000	0.5	40	256 qam	24
18	339000000	0.4	40	256 qam	26
19	347000000	-0.2	40	256 qam	27
20	355000000	-0.2	40	256 qam	28
21	363000000	-0.2	40	256 qam	29
22	371000000	-0.7	40	256 qam	30
23	379000000	-0.5	40	256 qam	31
24	387000000	-1.4	40	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	40.3	1385	10595
2	Locked	40.3	508	21053
3	Locked	40.3	995	9772
4	Locked	40.3	2271	14322
5	Locked	40.3	919	12995
6	Locked	38.9	999	11229
7	Locked	40.3	1085	12866
8	Locked	38.9	1182	13197
9	Locked	40.3	1146	12328
10	Locked	40.9	1098	12305
11	Locked	40.3	1283	12466
12	Locked	40.3	1068	12427
13	Locked	40.3	1242	12596
14	Locked	40.3	2281	17729
15	Locked	40.9	906	12482
16	Locked	40.3	992	11027
17	Locked	40.3	1024	11660
18	Locked	40.3	5987	22180
19	Locked	40.3	6744	12877
20	Locked	40.3	7166	12499
21	Locked	40.3	1172	11556
22	Locked	40.9	1331	11248
23	Locked	40.9	1315	27672
24	Locked	40.3	7409	16361

Network Log

Time Priority Description

10/04/2022 16:43:43	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 14:06:7	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 14:06:7	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:39	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:35	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:24:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:20	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:15	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:14	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:14	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:23:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:23	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 09:08:18	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/04/2022 01:59:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Kikokiri]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/895e036fa1e77203354f88f499d0db068f...

winMTR to game ip 

[Tom_W1]

Hi @Kikokiri, thanks for your post with your stats as requested.

I can see that from an alternative thread you may have already got the support you need with this - can you please confirm if everything is now working normally since we visited?

Many thanks