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PeterStanden22
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Packet loss with super hub 2ac

Hi,

So I’ve been haveing major issues with the super hub 3 and gaming for some months now.

the internet team suggested that I try the 2 ac hub.

since having the super hub 2 I’m experiencing high packet loss during gaming! Could someone check my levels to see if there a potential problem.

what would be they cause of this. Even though the super hub 3 did cause problem never had any packet loss.

 

thanks Peter 

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Superuser
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Re: Packet loss with super hub 2ac

So we can help us to help you, can you

Go to your Superhub Log in screen

Do NOT log in.

Little button top right.....


Can you post Upstream, Downstream and Network logs.



Screen caps are nice, C&P will do- Don't stress about formatting if you C&P. Someone will get a look and see if there's anything obvious amiss.

Also how are you measuring the packet loss?

 

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PeterStanden22
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Re: Packet loss with super hub 2ac

Hi kippies

Thanks for the reply.

Having a little trouble with the new router 2ac. virgin team suggested for me to use this instead on the hub 3 as the hub 3 was unusable for online gaming.

Im Just having no luck. 

Ps4 In game is showing packet loss of up to 10-15.\

Also noticed that when in network settings on ps4 there no secondary dns - hub 3 always used to have one ?

plus the router doesnt seen to be performing correctly.

The ethernet ports on the hub 2 ac the green lights only blink a couple of times every couple of seconds is this normal? the hub 3 was fast blinking lights ?

thanks Peter 

Screen Shot 2018-12-02 at 11.02.54.pngScreen Shot 2018-12-02 at 11.00.34.pngScreen Shot 2018-12-02 at 11.01.34.png

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Superuser
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Re: Packet loss with super hub 2ac

Can you reset the pre and post RS counters and post those again in a few hours?

 

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PeterStanden22
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Re: Packet loss with super hub 2ac

Thanks Kippies have reset. 

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