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billx
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Packet loss, upload speed and ping spikes.

For the last month or so I have been experiencing terrible upload speed (1-5 mbps, can be sometimes worse), packet loss (1-5%) and ping spikes and since I play shooters/competitive games like Valorant and Rocket League, my experience has been extremely frustrating since all 3 problems affect my gameplay greatly. 

I finally plugged in a new router to see if it would be fixed by that, but nothing has changed.

It is also really hard contacting Virgin and they keep giving me links to click on which will sometimes say that there is a problem in my postcode, then saying there isn't.

billx_0-1641592290992.png

(They also don't give any further information to this, no notice on what the problem might be or when it will be fixed)

billx_1-1641592445190.png

I have checked my router status, in which I will post the downstream and upstream below.

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1427000000-1135256 qam37
2251000000-7.535256 qam15
3259000000-7.236256 qam16
4267000000-7.536256 qam17
5275000000-7.736256 qam18
6283000000-7.936256 qam19
7291000000-7.736256 qam20
8299000000-7.936256 qam21
9307000000-8.236256 qam22
10315000000-837256 qam23
11323000000-8.436256 qam24
12331000000-8.936256 qam25
13339000000-936256 qam26
14347000000-9.536256 qam27
15355000000-9.736256 qam28
16363000000-1035256 qam29
17371000000-10.435256 qam30
18379000000-9.935256 qam31
19387000000-10.535256 qam32
20395000000-10.735256 qam33
21403000000-10.734256 qam34
22411000000-1134256 qam35
23419000000-10.535256 qam36
24435000000-11.234256 qam38



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked354610
2Locked35.790
3Locked36.6130
4Locked36.390
5Locked36.670
6Locked36.670
7Locked36.650
8Locked36.350
9Locked36.610
10Locked37.360
11Locked36.650
12Locked36.340
13Locked36.3120
14Locked36.390
15Locked36.6160
16Locked35.7210
17Locked35.7200
18Locked35.7210
19Locked35.5740
20Locked35.5710
21Locked34.93530
22Locked34.97030
23Locked353360
24Locked34.94040

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000054512064 qam1
25370000054512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000

 

I have also created a BQM, with the Super Hub 3.0 in Hub mode.

broadband quality monitor for packet loss .png

Please Virgin, I really need your help.

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Andrew-G
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Re: Packet loss, upload speed and ping spikes.

Power levels are way out on upstream and downstream.  I'll mark this for staff to take a look and advise.  Your hub will need to be in router mode so they can take a look at the status data. 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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David_Bn
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Re: Packet loss, upload speed and ping spikes.

Good Morning @billx, thanks for your post on our Community Forums and a very warm welcome to you!

I've been able to look into your local area and can see a Sound to Noise Ratio outage that is due to be fixed for the estimated fix date 11/01/22 at 09:00.

Do please come back to us beyond this time frame, if the issue is still on going

Kindest regards,

David_Bn

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