Sorry to hear issues are ongoing following the engineer visit, bucklez. We'll continue to do all we can to help get things sorted for you - unfortunately we can't help with contract queries here though, you would need to contact the relevant teams on 150/ 0345 454 1111 or via text on 0753 301 6422 for assistance with that.
I don't think the BQM is as bad as it has been previously, and I can see the hub hasn't been rebooted since the visit - so we can see if there are errors building up can you please try a factory reset as followed:
With the Hub turned on, push the pinhole button all the way in and hold it there for a timed 60 seconds. Bear in mind your Hub settings and your passwords/passphrase for both the WiFi networks & settings will revert to the two printed on the Hub sticker on its base/side/card so all devices will need to be reconnected manually.
...once that's done please update the thread with fresh hub-logs so we can check to see if there is a problem there and we'll take further action as necessary.
Tom
