Menu
Reply
  • 2
  • 0
  • 0
jmwri93
Joining in
295 Views
Message 1 of 3
Flag for a moderator

Packet loss area 06

I have been having packet loss issues for a while now. No calls with VM have resolved anything after numerous soft and hard restarts of the hub. Really not impressed with the service at the moment and makes gaming impossible.

"No issues from our end".

MTR output to 216.58.201.3 (google.co.uk) over WiFi:

Host                                                                       Loss% Snt  Last Avg Best Wrst StDev
1. 192.168.0.1                                                        5.7%   442 11.6 10.9 4.1 159.6 8.6
    10.175.56.1
2. 10.175.56.1                                                        45.8%  442 7.5 10.8 7.5 51.5 4.0
3. basl-core-2b-xe-314-0.network.virginmedia.net 39.8% 442 12.2 14.7 10.2 241.8 16.5
4. ???
5. eislou2-ic-1-ae3-0.network.virginmedia.net       16.6%  441 16.0 18.7 14.9 69.3 5.4
6. 6-14-250-212.static.virginm.net                         40.0%  441 24.6 18.5 13.0 260.3 18.3
7. ???
8. 216.239.57.116                                                  2.5%  441  23.5 25.5 20.0 273.2 19.4
9. 216.239.46.13                                                   31.5% 441  22.0 22.3 18.4 172.8 11.8
10. lhr25s08-in-f3.1e100.net                                 0.0%   441  15.4 15.4 12.0 116.3 7.1

MTR output to 88.198.52.148 (CSGO server hosted by Faceit - HiperZ.com) over Powerline:

|------------------------------------------------------------------------------------------|
| WinMTR statistics |

Host - % Sent Recv Best Avrg Wrst Last
192.168.0.1 - 6116611008133122
10.175.56.1 - 4126712269133612
basl-core-2a-xe-314-0.network.virginmedia.net - 6118211209143522
No response from host - 10028600000
tele-ic-7-ae2-0.network.virginmedia.net - 71126105011176818
ae15-0.lon10.core-backbone.com - 10102692516224532
ae2-2077.fra20.core-backbone.com - 2375057926316432
core-backbone.hetzner.com - 34614410273418529
core21.fsn1.hetzner.com - 6042617432366640
ex9k1.dc13.fsn1.hetzner.com - 2178262027317529
hosted-by.hiperz.com - 01428142831345233
____________________________________________________________________________________

 

MTR output to 216.58.201.3 (google.co.uk) over Ethernet:

Host                                                 Loss%   Snt   Last   Avg  Best  Wrst StDev
 1. 192.168.0.1                                        1.6%   122    7.5   9.6   1.8  18.6   2.4
    10.175.56.1
 2. 10.175.56.1                                       40.2%   122    9.2   9.6   7.2  24.9   2.5
 3. basl-core-2a-xe-315-0.network.virginmedia.net     25.8%   121    8.8  10.3   7.7  19.6   2.2
 4. ???
 5. tele-ic-7-ae2-0.network.virginmedia.net            0.0%   121   15.9  12.8  10.3  34.2   2.7
 6. 74-14-250-212.static.virginm.net                  46.3%   121   12.4  13.9  10.7  29.0   3.9
 7. 74.125.242.97                                     28.3%   121   13.0  14.5  11.6  25.2   2.4
 8. 172.253.50.167                                    45.5%   121   19.3  18.7  16.2  28.1   2.2
 9. lhr35s04-in-f35.1e100.net                          0.0%   121   10.1  12.3   9.9  23.3   2.2
0 Kudos
Reply
  • 2
  • 0
  • 0
jmwri93
Joining in
280 Views
Message 2 of 3
Flag for a moderator

Re: Packet loss area 06

0 Kudos
Reply
  • 55
  • 1
  • 2
Forum Team
Forum Team
248 Views
Message 3 of 3
Flag for a moderator

Re: Packet loss area 06

Hi jmwri93,

 

 

Thanks for posting on our Community.

 

 

I do apologise about the packet loss issue on your service. We definitely want to provide the best service for our customers. Have you already reported this issue to us before? When did it started?

 

Are you available today for an online chat? Waiting for your response.

 

 

Thanks

 

Victoria_M

0 Kudos
Reply