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danjohnson2906
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Packet loss and unstable connection

For the past 4 or so months my internet has become extremely unreliable, sometimes i just get up to 100% packet loss for a while and sometimes my internet goes down completely for anything from 5 minutes up to an hour or so, every time i try to contact virgin about my issue i wait on hold for 30-45 minutes and get cut off, its becoming infuriating

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ff5e5cef8ba69fdc8044c72ea6966277b02115cb
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Aaron2
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Re: Packet loss and unstable connection

Can you go to 192.168.0.1 then select Show Router Status - from there paste results from Downstream and upstream sections. 


** I work for VirginMedia but all opinions posted here are my own.
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danjohnson2906
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Re: Packet loss and unstable connection

I dont have that option, I have a Device connection status but theres no logs to paste from there.

or i have super hub settings or wireless network settings. (or advanced settings) cant see any logs though

Im using a superhub 2ac its old

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danjohnson2906
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Re: Packet loss and unstable connection

found it.

 

21/09/2020 06:18:09 GMT21/09/2020 06:18:09 GMTWarning (5)66050310Auth Success - Web login successful.
20/09/2020 20:31:40 GMT20/09/2020 20:31:40 GMTWarning (5)66050310Auth Success - Web login successful.
20/09/2020 14:06:42 GMT20/09/2020 14:06:42 GMTError (4)68000411TOD error 4410 msec
19/09/2020 13:58:19 GMT19/09/2020 13:58:19 GMTError (4)68010302DHCP WAN IP - 86.1.126.80
19/09/2020 13:57:37 GMT19/09/2020 13:57:37 GMTError (4)68000407TOD established
19/09/2020 13:57:22 GMT19/09/2020 13:57:22 GMTNotice (6)84000510Downstream Locked Successfully
19/09/2020 13:57:14 GMT19/09/2020 13:57:14 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
19/09/2020 13:56:54 GMT19/09/2020 13:56:54 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
19/09/2020 13:56:35 GMT19/09/2020 13:56:35 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
19/09/2020 13:56:15 GMT19/09/2020 13:56:15 GMTCritical (3)82000400Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out
19/09/2020 13:55:23 GMT19/09/2020 13:55:23 GMTWarning (5)84020200Lost MDD Timeout
19/09/2020 13:55:17 GMT19/09/2020 13:55:17 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
19/09/2020 13:55:16 GMT19/09/2020 13:55:16 GMTCritical (3)84000500SYNC Timing Synchronization failure - Loss of Sync
19/09/2020 13:32:45 GMT19/09/2020 13:32:45 GMTError (4)68010302DHCP WAN IP - 86.1.126.80
19/09/2020 13:31:21 GMT19/09/2020 13:31:21 GMTWarning (5)66050310Auth Success - Web login successful.
19/09/2020 13:31:20 GMT19/09/2020 13:31:20 GMTWarning (5)84020200Lost MDD Timeout
19/09/2020 13:31:05 GMT19/09/2020 13:31:05 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
19/09/2020 13:28:56 GMT19/09/2020 13:28:56 GMTWarning (5)66050310Auth Success - Web login successful.
19/09/2020 12:26:07 GMT19/09/2020 12:26:07 GMTError (4)68000407TOD established
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danjohnson2906
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Re: Packet loss and unstable connection

i actually cant believe how difficult it is to get virgin to rectify an issue with their service, it doesn't take them long to complain about a missed bill payment does it 🤔

 

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danjohnson2906
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Re: Packet loss and unstable connection

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5b6908ffd1596949f84d2e85080ceacde231338e-22-09-2020

 

Network Log

First TimeLast TimePriorityError NumberDescription
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout
21/09/2020 20:16:55 GMT21/09/2020 20:16:55 GMTWarning (5)84020200Lost MDD Timeout

 

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Emma_C
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Re: Packet loss and unstable connection

Hi Danjohnson2906, 

Thanks for your post and welcome to our community. 

Really sorry you've been having some internet issues and for the delay in us replying to you, we have been busier than normal. 

I've tried to locate your account using the details you provided when joining our community but I've been unable to do so. 

Hopefully you've been able to speak to the team about this matter and it's been resolved but if it hasn't please can you reboot the hub and private message me your address so I can start some further checks?

Thanks. 

Emma_C - Forum Team
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