Packet loss and ping spikes

[jasonhorton26]

Hi there,

Was with Virgin a couple of years ago but eventually had to leave as my connection was too unstable. 

Anyway, recently signed up again and have their 1gb connection. All seemed OK until I started playing COD MW2. Now I've starting to get extreme ping spikes and packet loss. Thought it was the game until my buddies, on the same servers as me, confirmed that they weren't getting any issues. I started a monitor again just like I did before on my old connection and once again I am seeing extreme spikes with quite a lot of red packet loss on the top of my graph.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/ed169f841c9f7afbaa5d2e4785cb7e4ae017be8f-06-11-2022]My Broadband Ping[/url]

[jasonhorton26]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	411000000	12.4	37.4	QAM256	1
2	419000000	13.4	37.6	QAM256	2
3	427000000	13.3	37.4	QAM256	3
4	435000000	12.6	37.4	QAM256	4
5	443000000	13.1	36.6	QAM256	5
6	451000000	14.2	37.6	QAM256	6
7	459000000	13.1	37.4	QAM256	7
8	467000000	13	37.4	QAM256	8
9	475000000	12.9	37.4	QAM256	9
10	483000000	13	37.4	QAM256	10
11	491000000	13	37.4	QAM256	11
12	499000000	12.7	36.6	QAM256	12
13	507000000	12.6	37.4	QAM256	13
14	515000000	13.2	37.6	QAM256	14
15	523000000	12.8	37.6	QAM256	15
16	531000000	12.8	37.6	QAM256	16
17	539000000	13.2	37.6	QAM256	17
18	547000000	12.5	37.4	QAM256	18
19	555000000	12.1	37.6	QAM256	19
20	563000000	13	37.4	QAM256	20
21	571000000	13.3	37.6	QAM256	21
22	579000000	13.5	37.4	QAM256	22
23	587000000	13.4	37.4	QAM256	23
24	595000000	13.7	37.4	QAM256	24
25	603000000	13.5	37.4	QAM256	25
26	611000000	13.3	37.4	QAM256	26
27	619000000	12.5	36.6	QAM256	27
28	627000000	13	36.6	QAM256	28
29	635000000	13.6	37.4	QAM256	29
30	643000000	12.8	36.6	QAM256	30
31	651000000	12.4	37.4	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.355988	275	0
2	Locked	37.636276	28	0
3	Locked	37.355988	446	0
4	Locked	37.355988	56829	0
5	Locked	36.609653	227311	0
6	Locked	37.636276	119	0
7	Locked	37.355988	602	0
8	Locked	37.355988	1967	0
9	Locked	37.355988	9869	0
10	Locked	37.355988	107	0
11	Locked	37.355988	839	0
12	Locked	36.609653	0	0
13	Locked	37.355988	0	0
14	Locked	37.636276	0	0
15	Locked	37.636276	0	0
16	Locked	37.636276	0	0
17	Locked	37.636276	0	0
18	Locked	37.355988	0	0
19	Locked	37.636276	0	0
20	Locked	37.355988	0	0
21	Locked	37.636276	0	0
22	Locked	37.355988	0	0
23	Locked	37.355988	0	0
24	Locked	37.355988	0	0
25	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	36.609653	0	0
28	Locked	36.609653	0	0
29	Locked	37.355988	0	0
30	Locked	36.609653	0	0
31	Locked	37.355988	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

40

12.8

831989206

0

[jasonhorton26]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	43100000	44.5	5120 KSym/sec	64QAM	2
2	23600000	48.5	5120 KSym/sec	64QAM	5
3	30100000	47	5120 KSym/sec	64QAM	4
4	36600000	45.5	5120 KSym/sec	64QAM	3
5	49600000	44	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	4	0
3	US_TYPE_STDMA	0	0	5	0
4	US_TYPE_STDMA	0	0	6	0
5	US_TYPE_STDMA	0	0	12	29

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

42.5

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

6

0