on 20-12-2021 12:57
Recently moved into a new build, there's not a lot of people living in the houses on my street yet. My internet was working perfectly fine up until a week or so ago, I hadn't noticed that much of a difference until I played a certain game (Valorant). I have constant 1-25% packet loss, I have swapped cables, connections, DNS and yesterday after reading a few other posts on here I created a BQM profile to monitor the internet.
Downstream Bonded Channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 258750000 | 8.3 | 40 | 256 qam | 16 |
2 | 138750000 | 8.8 | 38 | 256 qam | 1 |
3 | 146750000 | 8.4 | 38 | 256 qam | 2 |
4 | 154750000 | 8 | 38 | 256 qam | 3 |
5 | 162750000 | 8 | 38 | 256 qam | 4 |
6 | 170750000 | 8 | 38 | 256 qam | 5 |
7 | 178750000 | 7.8 | 38 | 256 qam | 6 |
8 | 186750000 | 7.6 | 38 | 256 qam | 7 |
9 | 194750000 | 7.4 | 38 | 256 qam | 8 |
10 | 202750000 | 7 | 38 | 256 qam | 9 |
11 | 210750000 | 6.8 | 38 | 256 qam | 10 |
12 | 218750000 | 6.6 | 38 | 256 qam | 11 |
13 | 226750000 | 6.8 | 38 | 256 qam | 12 |
14 | 234750000 | 7.1 | 40 | 256 qam | 13 |
15 | 242750000 | 7.5 | 40 | 256 qam | 14 |
16 | 250750000 | 8 | 38 | 256 qam | 15 |
17 | 266750000 | 9.4 | 40 | 256 qam | 17 |
18 | 274750000 | 9.9 | 38 | 256 qam | 18 |
19 | 282750000 | 11 | 40 | 256 qam | 19 |
20 | 290750000 | 11.8 | 40 | 256 qam | 20 |
21 | 298750000 | 12.1 | 40 | 256 qam | 21 |
22 | 306750000 | 11.9 | 40 | 256 qam | 22 |
23 | 314750000 | 11.6 | 40 | 256 qam | 23 |
24 | 322750000 | 11 | 40 | 256 qam | 24 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 0 | 0 |
2 | Locked | 38.6 | 4 | 0 |
3 | Locked | 38.9 | 5 | 0 |
4 | Locked | 38.6 | 19 | 0 |
5 | Locked | 38.9 | 17 | 0 |
6 | Locked | 38.9 | 5 | 0 |
7 | Locked | 38.9 | 4 | 0 |
8 | Locked | 38.6 | 7 | 0 |
9 | Locked | 38.9 | 4 | 0 |
10 | Locked | 38.9 | 3 | 0 |
11 | Locked | 38.9 | 6 | 0 |
12 | Locked | 38.9 | 5 | 0 |
13 | Locked | 38.9 | 6 | 0 |
14 | Locked | 40.3 | 11 | 0 |
15 | Locked | 40.9 | 5 | 0 |
16 | Locked | 38.9 | 5 | 0 |
17 | Locked | 40.3 | 5 | 0 |
18 | Locked | 38.9 | 0 | 0 |
19 | Locked | 40.3 | 6 | 0 |
20 | Locked | 40.3 | 0 | 0 |
21 | Locked | 40.3 | 4 | 0 |
22 | Locked | 40.3 | 4 | 0 |
23 | Locked | 40.3 | 5 | 0 |
24 | Locked | 40.9 | 4 | 0 |
on 20-12-2021 12:59
Upstream Bonded Channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 32600048 | 36.5 | 5120 | 64 qam | 3 |
2 | 25800000 | 36.5 | 5120 | 64 qam | 4 |
3 | 39400043 | 37.3 | 5120 | 64 qam | 2 |
4 | 46199959 | 38 | 5120 | 64 qam | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
Network Log
Time Priority Description
20/12/2021 12:50:3 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:18:13 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:17:1 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:15:0 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:15:0 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:14:55 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:14:55 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:14:55 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:14:49 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:14:43 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:14:3 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:13:58 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:13:58 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:13:58 | critical | SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 12:13:57 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 11:44:2 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 11:42:39 | critical | Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 11:40:23 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 11:37:22 | Warning! | RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
20/12/2021 11:37:7 | Warning! | Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Had to split it into 2 messages as it went over 20k characters, apologies. Hopefully this is sufficient enough, thank you for your time.
on 21-12-2021 15:11
Downstream power levels are all over the place. I'll mark for forum staff to take a look, I think they'll need to book you a technician.
on 21-12-2021 16:37
Hi @M-Yts,
Welcome to out Community Forums and thanks for posting.
I am sorry to hear you've been having some issues with the service.
I have taken a look at your account and there are some issues with your downstream power levels as advised by Andrew-G. I will need to book a technician for you to get this sorted.
Will pop you a PM now so we can confirm some details.
Hope to hear from you soon 🙂
on 21-12-2021 19:06
Thanks for confirming your details as requested via PM @M-Yts
I have booked the first available appointment for you. You will find confirmation of this via your online account. If this unsuitable, feel free to re-schedule.
Let us know how the visit goes!
on 22-12-2021 23:43
Well the technician came today, told me it had been sorted. I went off to work soon after, I've come home to find the issue is still persisting. As you can see below, the engineer came around 11, as shown with the massive spike. After he left, I still have the packet loss and constant spikes. The packet loss has dropped, but it is still there and constant, the issue hasn't been fixed.
on 27-12-2021 10:14
Thanks for coming back to us @M-Yts.
I have ran some further checks on your account and cannot see any issues at the moment with your connection. How are things looking since you last posted on Wednesday, have there been any improvements at all?
Regards,
Steven_L
on 28-12-2021 15:25
The few days after Wednesday, especially the 25th I suffered with a lot of issues. From the 26th onward there hasn't been any severe issues, I get a bit of packet loss and spiking at 10pm every night though.
on 30-12-2021 15:53
Hi M-Yts ,
Thanks for coming back to us, sorry to hear you are still facing issues, I have had a another look our end and cannot see any issues at all, please continue to monitor your connection?
Regards
Paul.
on 06-01-2022 21:45
Once again it's back after 10am this afternoon, I thought it was just a little spike so I left it through the day and came to check my BQM and saw it's exactly how it was before.