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MonteXMat
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Packet loss and Ping [Area 14]

So, any ideas? .608 is installed. Here is the network status:

 

screencapture-192-168-0-1-2018-11-28-21_58_30.pngscreencapture-192-168-0-1-2018-11-28-21_59_13.pngscreencapture-192-168-0-1-2018-11-28-21_57_10.png

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MonteXMat
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Message 2 of 21
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Re: Packet loss and Ping [Area 14]

BQM

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MonteXMat
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Message 3 of 21
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Re: Packet loss and Ping [Area 14]

Oh great, it just died and after restarting, reconnecting and keeping the hub disabled for a few minutes, it still doesn't work.

Capture.PNG

At this moment I'm regretting moving to Virgin. The speeds are nice, but the quality of service is some kind of a joke. I can't use any Voip or game, because of latency and lag. Packets are dropped and now this.

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MonteXMat
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Message 4 of 21
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Re: Packet loss and Ping [Area 14]

The upstream power on channel 1 has increased to 50.3 since the first post. Looks like I will be needing a return path attenuator (?)

 Edit: Also, the RS Errors have stabilized, showing 0 on Post RS.

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370000050.3512064 qam5
22580000049512064 qam4
33260000049.5512064 qam3
43940000049.5512064 qam2
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MonteXMat
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Re: Packet loss and Ping [Area 14]

I've had a technician appointment today. He changed the cable, removed an old splitter outside, installed a 6db attenuator and the power levels are looking great.

 

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12190000002.538256 qam11
23230000001.738256 qam24
33150000001.538256 qam23
43070000000.938256 qam22
52990000001.238256 qam21
62910000001.938256 qam20
72830000002.238256 qam19
82750000002.738256 qam18
92670000002.938256 qam17
102590000002.738256 qam16
112510000002.238256 qam15
122430000002.238256 qam14
132350000002.238256 qam13
142270000002.438256 qam12
152110000002.738256 qam10
162030000002.738256 qam9
171950000002.938256 qam8
181870000002.938256 qam7
19179000000338256 qam6
201710000003.238256 qam5
211630000003.438256 qam4
221550000003.538256 qam3
231470000003.738256 qam2
24139000000438256 qam1



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.670
2Locked38.930
3Locked38.6150
4Locked38.9130
5Locked38.660
6Locked38.650
7Locked38.660
8Locked38.940
9Locked38.960
10Locked38.960
11Locked38.650
12Locked38.960
13Locked38.950
14Locked38.950
15Locked38.640
16Locked38.650
17Locked38.650
18Locked38.670
19Locked38.630
20Locked38.950
21Locked38.990
22Locked38.660
23Locked38.660
24Locked38.670

 

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

12580000043.3512064 qam4
23260000043.5512064 qam3
33940000043.5512064 qam2
45370000044.3512064 qam5



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

However, the problem still persists. Latency spikes every few seconds and packet loss from time to time as seen on the BQM after 4PM, which is when the repair happened.

Could it be an area problem?

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MonteXMat
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Message 6 of 21
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Re: Packet loss and Ping [Area 14]

Bump

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BobLow
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Message 7 of 21
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Re: Packet loss and Ping [Area 14]

Area 14 on same hub 3.. Two months on vergin and had nothing but lag spicks.. Then Monday had a power cut now the hub won't connect (Access denied). Called tec help on Monday and they sending someone out ASAP (Friday). Can't watch TV as the channel list is stuck on 16%... Seems strange same problem in the same area.. When I was on the phone to tec he sed there must be a lot of problems in my area this is why I have to wait 5 days.. Beginning to regret moving from sky and looking in to moving back.. If you find out what the lag problem is please let me know it makes my oculus rift unplayable online I just get kicked from games. 

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Message 8 of 21
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Re: Packet loss and Ping [Area 14]

Hi MonteXMat,

I've just checked your connection and can see no problems from here.

Your power levels, SNR and area contention are all healthy. The BQM graph you've posted has no packet loss and average latency looks fine.

 

 


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MonteXMat
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Message 9 of 21
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Re: Packet loss and Ping [Area 14]

You've got to be kidding me. "Average latency looks fine"?

How about those spikes? If the latency was fine, then the yellow line should be flat, not exceeding 30 ping.

If the "average latency looks fine", then everything above that average doesn't look fine, does it?

Good luck using VoIP when that 160+ ping spike happens. It's very noticeable even if the spike is lower than that. Also, take a closer look at the graph if you can't see packet loss.

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Kirston26
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Message 10 of 21
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Re: Packet loss and Ping [Area 14]

I don't mean to HIJACK your post, but also in Area 14. This is what my BQM looks like 50Mb/s+Phone.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f118fbc145c26addfa878c51f2d5c92d1a...

Mine's been that bad it's stopping me from even watching Youtube.