Its a mockery, I've got ping graphs going back to 2016, showing how bad their network can be, just before start of lockdown I had 1Gb installed, first in my area according to the lady I ordered with, and the first install in the area the engineer said. The service ran GREAT, low ping all the time, always got my speeds, NEVER had any issue with working from home, nothing. 3-4 months later (and I have graphs to show this) as usual, Virgin over subscribe their network and I start getting packet loss and high ping at almost the same times of day.
Guess what that might be? An over subscribed network!
Virgin's problem is that they cram too many customers onto a node without enough expansion capacity, how they've got away with it this many years I can't fathom, although, no doubt some VM fanboy who lives in the middle of nowhere with barely any customers on the same node, or someone living in the middle of London with the node next door to them will come along and tell me why I'm wrong....even tho I have YEARS of ping graphs to show my point.... and when you actually speak to the right people, guess what their reply is? "We only guarentee a minimum speed, NOT the quality...." Virgin need to be held accountable for the speed AND the quality, 1 without the other is pointless. I would go back to any DSL based connection at this point if the speed I could get on that was more than 40mbit because in the years I had BT before Virgin Media, not once did I have the stability issues that I have on an almost daily basis with Virgin, its also, not my line, multiple friends I game with based ALL over the UK have the same issues, at the same times when we look and compare ping graphs.
