on 28-07-2021 16:46
So for the past 2 months or so i keep getting packet loss which is causing lag when im gaming.
so this started when construction work started in my flats so this might be affecting my connection? Even if this is causing my internet to lag virgin media should do something about it no? Im still paying full price.
I had an engineer booked in came in for like 5 mins and said theres an area fault would be fixed during the week but its still going on…
here are my power levels:
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5.6 | 37 | 256 qam | 9 |
2 | 211000000 | 5.8 | 37 | 256 qam | 10 |
3 | 219000000 | 5.4 | 37 | 256 qam | 11 |
4 | 227000000 | 5.1 | 37 | 256 qam | 12 |
5 | 235000000 | 4.9 | 37 | 256 qam | 13 |
6 | 243000000 | 4.6 | 37 | 256 qam | 14 |
7 | 251000000 | 4.4 | 37 | 256 qam | 15 |
8 | 259000000 | 4.5 | 37 | 256 qam | 16 |
9 | 267000000 | 4.1 | 37 | 256 qam | 17 |
10 | 275000000 | 4 | 37 | 256 qam | 18 |
11 | 283000000 | 3.7 | 37 | 256 qam | 19 |
12 | 291000000 | 3.7 | 37 | 256 qam | 20 |
13 | 299000000 | 3.5 | 37 | 256 qam | 21 |
14 | 307000000 | 3.5 | 37 | 256 qam | 22 |
15 | 315000000 | 3.7 | 37 | 256 qam | 23 |
16 | 323000000 | 3.5 | 37 | 256 qam | 24 |
17 | 331000000 | 3.5 | 37 | 256 qam | 25 |
18 | 339000000 | 3.4 | 37 | 256 qam | 26 |
19 | 347000000 | 3.2 | 37 | 256 qam | 27 |
20 | 355000000 | 3.2 | 37 | 256 qam | 28 |
21 | 363000000 | 3.5 | 37 | 256 qam | 29 |
22 | 371000000 | 3.5 | 38 | 256 qam | 30 |
23 | 379000000 | 3.4 | 37 | 256 qam | 31 |
24 | 387000000 | 2.9 | 37 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 23 | 0 |
2 | Locked | 37.6 | 16 | 0 |
3 | Locked | 37.6 | 8 | 0 |
4 | Locked | 37.6 | 5 | 0 |
5 | Locked | 37.6 | 25 | 0 |
6 | Locked | 37.6 | 27 | 0 |
7 | Locked | 37.3 | 19 | 0 |
8 | Locked | 37.3 | 17 | 0 |
9 | Locked | 37.6 | 21 | 0 |
10 | Locked | 37.3 | 43 | 0 |
11 | Locked | 37.3 | 24 | 0 |
12 | Locked | 37.6 | 14 | 0 |
13 | Locked | 37.3 | 31 | 0 |
14 | Locked | 37.3 | 15 | 0 |
15 | Locked | 37.6 | 34 | 0 |
16 | Locked | 37.3 | 9 | 0 |
17 | Locked | 37.6 | 23 | 0 |
18 | Locked | 37.6 | 30 | 0 |
19 | Locked | 37.3 | 26 | 0 |
20 | Locked | 37.6 | 26 | 0 |
21 | Locked | 37.6 | 24 | 0 |
22 | Locked | 38.6 | 33 | 0 |
23 | Locked | 37.3 | 10 | 0 |
24 | Locked | 37.6 | 16 | 0 |
pstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25799887 | 40.3 | 5120 | 16 qam | 6 |
2 | 39400000 | 41 | 5120 | 64 qam | 4 |
3 | 46200000 | 41.5 | 5120 | 64 qam | 3 |
4 | 32599892 | 41 | 5120 | 64 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |
on 30-07-2021 17:40
Hi @ozgurcan,
Thank you for your post and welcome back to our community forums. We're here to help.
I am really sorry to hear you're having some connection issues recently. Are these ongoing today?
If so, have you checked to make sure that there isn't a known area impacting fault that could explain this via our Service Status page? If there is, it'll detail the nature of the fault along with an estimated fix date/time that you can opt to receive email or SMS updates for.
If nothing is being reported there and your issue is ongoing, please set up and share a live BQM with us here so we can take a closer look at your connection and what's going on.
Thanks,
on 30-07-2021 21:14
Hi thanks for reply, the issues are still ongoing.
I have checked service status its just tells me to check my equipment is properly plugged in..
here my live bqm he can see some packet loss
https://www.thinkbroadband.com/broadband/monitoring/quality/share/440c6444565c54724eb7040a09946d5717c19bdb
on 31-07-2021 06:31
The hub stats you posted looked to be recently after a reboot of the hub (judging by the downstream error counts), but even so one upstream channel was dropping modulation, and you;d already incurred a T3 timeout. The BQM latency spikes suggest that there may be some frequency of problems on the upstream, so you might want to both post the hub's network log, and repost the Downstream and Upstream data after the hub has run for 12 or 24 hours without being rebooted. The low level packet loss on the BQM does need sorting.
on 31-07-2021 13:14
31/07/2021 12:05:6 | notice | LAN login Success;CM-MAC= |
30/07/2021 18:53:30 | critical | No Ranging Response received - T3 time-out;CM-MAC=CMTS-MAC=:c5;CM-QOS=1.1;CM-VER=3.0; |
29/07/2021 11:30:11 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
28/07/2021 15:44:25 | notice | LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 19:10:4 | critical | No Ranging Response received - T3 time-out;CM-MAC=:1b;CMTS-MAC=:c5;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:54:10 | notice | LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:53:18 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:24:15 | notice | LAN login Success;CM-MAC;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:21:6 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:10:48 | notice | Unit has been restored to factory defaults from a software issued command;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:06:37 | notice | LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
27/07/2021 16:06:19 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/07/2021 21:51:10 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=:c5;CM-QOS=1.1;CM-VER=3.0; |
25/07/2021 15:09:15 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
25/07/2021 09:00:40 | Warning! | RCS Partial Service;CM-MAC=1;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 16:37:59 | critical | No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 11:21:6 | Warning! | RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
24/07/2021 06:47:26 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0; |
I have done a factory default to see it it helped but no..
on 31-07-2021 13:16
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 203000000 | 5 | 37 | 256 qam | 9 |
2 | 211000000 | 5.1 | 37 | 256 qam | 10 |
3 | 219000000 | 4.6 | 37 | 256 qam | 11 |
4 | 227000000 | 4.6 | 37 | 256 qam | 12 |
5 | 235000000 | 4.3 | 37 | 256 qam | 13 |
6 | 243000000 | 4 | 37 | 256 qam | 14 |
7 | 251000000 | 3.9 | 37 | 256 qam | 15 |
8 | 259000000 | 3.9 | 37 | 256 qam | 16 |
9 | 267000000 | 3.5 | 37 | 256 qam | 17 |
10 | 275000000 | 3.2 | 37 | 256 qam | 18 |
11 | 283000000 | 3 | 37 | 256 qam | 19 |
12 | 291000000 | 3.2 | 37 | 256 qam | 20 |
13 | 299000000 | 3.2 | 37 | 256 qam | 21 |
14 | 307000000 | 3.2 | 37 | 256 qam | 22 |
15 | 315000000 | 3.2 | 37 | 256 qam | 23 |
16 | 323000000 | 3 | 37 | 256 qam | 24 |
17 | 331000000 | 3 | 37 | 256 qam | 25 |
18 | 339000000 | 2.7 | 37 | 256 qam | 26 |
19 | 347000000 | 2.7 | 37 | 256 qam | 27 |
20 | 355000000 | 2.5 | 37 | 256 qam | 28 |
21 | 363000000 | 2.9 | 37 | 256 qam | 29 |
22 | 371000000 | 3 | 37 | 256 qam | 30 |
23 | 379000000 | 2.9 | 37 | 256 qam | 31 |
24 | 387000000 | 2.4 | 37 | 256 qam | 32 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 37.6 | 79 | 13 |
2 | Locked | 37.6 | 87 | 0 |
3 | Locked | 37.6 | 48 | 0 |
4 | Locked | 37.6 | 39 | 0 |
5 | Locked | 37.3 | 114 | 0 |
6 | Locked | 37.3 | 88 | 0 |
7 | Locked | 37.6 | 71 | 0 |
8 | Locked | 37.6 | 74 | 0 |
9 | Locked | 37.3 | 76 | 0 |
10 | Locked | 37.3 | 214 | 0 |
11 | Locked | 37.6 | 105 | 0 |
12 | Locked | 37.3 | 77 | 0 |
13 | Locked | 37.6 | 153 | 0 |
14 | Locked | 37.3 | 94 | 0 |
15 | Locked | 37.6 | 164 | 0 |
16 | Locked | 37.3 | 89 | 0 |
17 | Locked | 37.6 | 115 | 14 |
18 | Locked | 37.3 | 100 | 0 |
19 | Locked | 37.3 | 71 | 0 |
20 | Locked | 37.3 | 100 | 0 |
21 | Locked | 37.6 | 69 | 0 |
22 | Locked | 37.6 | 108 | 0 |
23 | Locked | 37.3 | 57 | 0 |
24 | Locked | 37.3 | 98 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 25799911 | 40.8 | 5120 | 16 qam | 6 |
2 | 39400000 | 41.5 | 5120 | 64 qam | 4 |
3 | 46200000 | 42 | 5120 | 64 qam | 3 |
4 | 32599971 | 41.5 | 5120 | 32 qam | 5 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 1 | 0 |
4 | ATDMA | 0 | 0 | 1 | 0 |
on 31-07-2021 13:51
Hi @ozgurcan
Thanks for posting on our community forum!
I can't see any issues after running diagnostics on the hub which would cause said issues. To see how the broadband is performing and for some detail on the latency / packet loss could you set up a BQM for me and run this over 24 hours please?
Regards
on 31-07-2021 14:06
https://www.thinkbroadband.com/broadband/monitoring/quality/share/440c6444565c54724eb7040a09946d5717c19bdb
on 31-07-2021 14:44
Hi @ozgurcan
I'm going to private message you to investigate this matter further and to collect a few more details.
Please keep an eye on your inbox.
Regards
on 01-08-2021 07:36
BQM doesn't look THAT bad, network log looks normal, but you shouldn't have those post-RS errors, and the upstream modulation is all over the place, indicating something's amiss there.