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MaCc1991
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Message 11 of 14
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Re: Packet loss/Lag spikes

Ran a DSL Reports test. http://www.dslreports.com/speedtest/43869913
The results for the C Grade in the quality rating https://gyazo.com/55b5981e2bfe9b72ccc862b9bbe7434b
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Moderator (Retired) Ralph_R
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Message 12 of 14
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Re: Packet loss/Lag spikes

Hi MaCc1991,

Thanks for the additional information, checking your service the latency and packet loss issues may be down to an area fault for low SNR and FEC problems.

Networks are currently investigating this on ref. F006804915 with the estimate fix date for today, please drop us a quick update in a day or two if issues remain ongoing.

Kind rgds

Ralph_R
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MaCc1991
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Message 13 of 14
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Re: Packet loss/Lag spikes

Since this fault was detected, nobody's actually been out to the cabinet but I've been sent "an engineer is on his way" and another text stating the issue is fixed. Now rather than my 200mbps speeds I get 70mbps and I still receive a poor connection to FIFA 19. So I'm honestly just going to end up leaving at this point. Pointless to continue on with a service that can't be fully provides.

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Lee2
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Message 14 of 14
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Re: Packet loss/Lag spikes

Your speed test is only 70mbps? And your on 200mbps package. Was that test done with a laptop/pc hardwired to router? Because speeds have a limit on consoles. Also I'm having lag issues too with all games and also tried everything. Clearly the quality of virgins network is the issue

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