Packet loss 10%~

[Eza]

Snapshot link

https://www.thinkbroadband.com/broadband/monitoring/quality/share/e68c80928b59e53d6c46f9d408e3ace3c7...

Live Graph

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8d7a69142f3387819fe00a920f4213d742f5dba3

Set this up from 8am today, had 2 arguments with representatives who told me packet loss was around 1% at the worst which is clearly not the case. Router is the Super Hub 3 which afaik has issues itself anyway due to its chipset.

Anyway..

Here's downstream stuff

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	523000000	-12.5	34	256 qam	37
2	251000000	-4	38	256 qam	15
3	259000000	-4.5	38	256 qam	16
4	267000000	-4.4	38	256 qam	17
5	275000000	-5.7	38	256 qam	18
6	283000000	-5.2	37	256 qam	19
7	291000000	-4.4	38	256 qam	20
8	299000000	-5.2	37	256 qam	21
9	307000000	-6.7	37	256 qam	22
10	315000000	-5.7	37	256 qam	23
11	323000000	-6.7	38	256 qam	24
12	331000000	-7.5	37	256 qam	25
13	339000000	-6.7	37	256 qam	26
14	347000000	-7.5	37	256 qam	27
15	355000000	-9	37	256 qam	28
16	363000000	-8.4	37	256 qam	29
17	371000000	-8.9	37	256 qam	30
18	379000000	-9.7	36	256 qam	31
19	387000000	-9	37	256 qam	32
20	395000000	-10.2	35	256 qam	33
21	403000000	-11.4	36	256 qam	34
22	411000000	-10.7	35	256 qam	35
23	419000000	-11.5	36	256 qam	36
24	531000000	-11.2	26	256 qam	38

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	34.4	25264	0
2	Locked	38.6	651	0
3	Locked	38.6	2484	2
4	Locked	38.6	2429	11
5	Locked	38.6	6505	74
6	Locked	37.6	3990	187
7	Locked	38.6	1459	343
8	Locked	37.6	3283	99
9	Locked	37.6	2320	332
10	Locked	37.6	681	298
11	Locked	38.6	3081	13
12	Locked	37.6	7225	219
13	Locked	37.6	5980	175
14	Locked	37.6	3232	41
15	Locked	37.6	5916	0
16	Locked	37.3	8249	0
17	Locked	37.3	5548	0
18	Locked	36.6	2238	0
19	Locked	37.3	5083	0
20	Locked	34.9	7785	96
21	Locked	36.3	2313	0
22	Locked	35.7	4922	2
23	Locked	36.6	2142	0
24	Locked	26.4	921788445	798292198

and upstream stuff

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	47.8	5120	64 qam	1
2	39400000	49.3	5120	64 qam	4
3	46200020	50	5120	64 qam	3
4	53700000	48.8	5120	64 qam	2

Would appreciate if someone could message me, unable to play anything competitively right now, I actually get less packet loss on my mobile connection with 3. This is also causing me work issues also, having already lost 3 hours worth of work due to connection issues and having to travel to the office to basically use their internet. (banking so needs to be secure). 

[Adduxi]

Downstream levels far too low, range should be between -6 and +10.   Also noise on the line, as seen by the PostRS errors and BQM.

You will need a VM technician to fix this.  Either phone in or wait here a day or two for a VM Mod to pick this up.