on 28-11-2021 22:40
Snapshot link
https://www.thinkbroadband.com/broadband/monitoring/quality/share/e68c80928b59e53d6c46f9d408e3ace3c7...
Live Graph
https://www.thinkbroadband.com/broadband/monitoring/quality/share/8d7a69142f3387819fe00a920f4213d742f5dba3
Set this up from 8am today, had 2 arguments with representatives who told me packet loss was around 1% at the worst which is clearly not the case. Router is the Super Hub 3 which afaik has issues itself anyway due to its chipset.
Anyway..
Here's downstream stuff
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 523000000 | -12.5 | 34 | 256 qam | 37 |
2 | 251000000 | -4 | 38 | 256 qam | 15 |
3 | 259000000 | -4.5 | 38 | 256 qam | 16 |
4 | 267000000 | -4.4 | 38 | 256 qam | 17 |
5 | 275000000 | -5.7 | 38 | 256 qam | 18 |
6 | 283000000 | -5.2 | 37 | 256 qam | 19 |
7 | 291000000 | -4.4 | 38 | 256 qam | 20 |
8 | 299000000 | -5.2 | 37 | 256 qam | 21 |
9 | 307000000 | -6.7 | 37 | 256 qam | 22 |
10 | 315000000 | -5.7 | 37 | 256 qam | 23 |
11 | 323000000 | -6.7 | 38 | 256 qam | 24 |
12 | 331000000 | -7.5 | 37 | 256 qam | 25 |
13 | 339000000 | -6.7 | 37 | 256 qam | 26 |
14 | 347000000 | -7.5 | 37 | 256 qam | 27 |
15 | 355000000 | -9 | 37 | 256 qam | 28 |
16 | 363000000 | -8.4 | 37 | 256 qam | 29 |
17 | 371000000 | -8.9 | 37 | 256 qam | 30 |
18 | 379000000 | -9.7 | 36 | 256 qam | 31 |
19 | 387000000 | -9 | 37 | 256 qam | 32 |
20 | 395000000 | -10.2 | 35 | 256 qam | 33 |
21 | 403000000 | -11.4 | 36 | 256 qam | 34 |
22 | 411000000 | -10.7 | 35 | 256 qam | 35 |
23 | 419000000 | -11.5 | 36 | 256 qam | 36 |
24 | 531000000 | -11.2 | 26 | 256 qam | 38 |
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 34.4 | 25264 | 0 |
2 | Locked | 38.6 | 651 | 0 |
3 | Locked | 38.6 | 2484 | 2 |
4 | Locked | 38.6 | 2429 | 11 |
5 | Locked | 38.6 | 6505 | 74 |
6 | Locked | 37.6 | 3990 | 187 |
7 | Locked | 38.6 | 1459 | 343 |
8 | Locked | 37.6 | 3283 | 99 |
9 | Locked | 37.6 | 2320 | 332 |
10 | Locked | 37.6 | 681 | 298 |
11 | Locked | 38.6 | 3081 | 13 |
12 | Locked | 37.6 | 7225 | 219 |
13 | Locked | 37.6 | 5980 | 175 |
14 | Locked | 37.6 | 3232 | 41 |
15 | Locked | 37.6 | 5916 | 0 |
16 | Locked | 37.3 | 8249 | 0 |
17 | Locked | 37.3 | 5548 | 0 |
18 | Locked | 36.6 | 2238 | 0 |
19 | Locked | 37.3 | 5083 | 0 |
20 | Locked | 34.9 | 7785 | 96 |
21 | Locked | 36.3 | 2313 | 0 |
22 | Locked | 35.7 | 4922 | 2 |
23 | Locked | 36.6 | 2142 | 0 |
24 | Locked | 26.4 | 921788445 | 798292198 |
and upstream stuff
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 60300000 | 47.8 | 5120 | 64 qam | 1 |
2 | 39400000 | 49.3 | 5120 | 64 qam | 4 |
3 | 46200020 | 50 | 5120 | 64 qam | 3 |
4 | 53700000 | 48.8 | 5120 | 64 qam | 2 |
Would appreciate if someone could message me, unable to play anything competitively right now, I actually get less packet loss on my mobile connection with 3. This is also causing me work issues also, having already lost 3 hours worth of work due to connection issues and having to travel to the office to basically use their internet. (banking so needs to be secure).
on 29-11-2021 13:38
Downstream levels far too low, range should be between -6 and +10. Also noise on the line, as seen by the PostRS errors and BQM.
You will need a VM technician to fix this. Either phone in or wait here a day or two for a VM Mod to pick this up.
I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks