Packet Loss

[topcat123]

Hello,

I am noticing packet loss on Xbox One, wired connection to Asus AC86U with Virgin Media Superhub 3 in modem mode.

Is it possible to check for congestion issues in my area or issues with my modem settings?

15th:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/ad34cab8ac9862ec264646037cbba08d2e7a1233-15-03-2021

16th:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/439db785277f122cc87668a82911769b12d69ffd-16-03-2021

17th:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5b431549213903ecde1d8e15ea5a4cbea1d9eb93-17-03-2021

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	0.2	38	256 qam	25
2	267000000	0.2	38	256 qam	17
3	275000000	0	38	256 qam	18
4	283000000	0	38	256 qam	19
5	291000000	0	38	256 qam	20
6	299000000	0.2	38	256 qam	21
7	307000000	0	38	256 qam	22
8	315000000	0	38	256 qam	23
9	323000000	0	38	256 qam	24
10	339000000	0	38	256 qam	26
11	347000000	0	38	256 qam	27
12	355000000	0	38	256 qam	28
13	363000000	0.2	40	256 qam	29
14	371000000	0.2	40	256 qam	30
15	379000000	-0.2	38	256 qam	31
16	387000000	-1	38	256 qam	32
17	395000000	-1.7	38	256 qam	33
18	403000000	-1.7	40	256 qam	34
19	411000000	-1.5	40	256 qam	35
20	419000000	-1.4	40	256 qam	36
21	427000000	-1	38	256 qam	37
22	435000000	-1	40	256 qam	38
23	443000000	-1	38	256 qam	39
24	451000000	-0.9	38	256 qam	40

[Chris_W1]

Hi topcat123, thanks for the message and welcome back, I will send you a private message so that this can be looked into further for you as the BQM doesn't look too good. Chris

[spiceagent11]

Checking your account, I can see all is looking well with the Hub in terms of power levels, uptime and time outs. There is a fault open that has already been raised and is affecting you.

[topcat123]

Hello,

I have replied to your message.

When can I expect this to get resolved?

[topcat123]

Hello,

I have replied to your message.

When can I expect this to get resolved?

Thanks

[Ashleigh_C]

Hi there @topcat123

Thank you so much for responding and I have let the agent know. 

They will be in touch as soon as possible.

Thanks again.