on 17-03-2021 14:01
Hello,
I am noticing packet loss on Xbox One, wired connection to Asus AC86U with Virgin Media Superhub 3 in modem mode.
Is it possible to check for congestion issues in my area or issues with my modem settings?
15th:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/ad34cab8ac9862ec264646037cbba08d2e7a1233-15-03-2021
16th:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/439db785277f122cc87668a82911769b12d69ffd-16-03-2021
17th:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/5b431549213903ecde1d8e15ea5a4cbea1d9eb93-17-03-2021
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 331000000 | 0.2 | 38 | 256 qam | 25 |
2 | 267000000 | 0.2 | 38 | 256 qam | 17 |
3 | 275000000 | 0 | 38 | 256 qam | 18 |
4 | 283000000 | 0 | 38 | 256 qam | 19 |
5 | 291000000 | 0 | 38 | 256 qam | 20 |
6 | 299000000 | 0.2 | 38 | 256 qam | 21 |
7 | 307000000 | 0 | 38 | 256 qam | 22 |
8 | 315000000 | 0 | 38 | 256 qam | 23 |
9 | 323000000 | 0 | 38 | 256 qam | 24 |
10 | 339000000 | 0 | 38 | 256 qam | 26 |
11 | 347000000 | 0 | 38 | 256 qam | 27 |
12 | 355000000 | 0 | 38 | 256 qam | 28 |
13 | 363000000 | 0.2 | 40 | 256 qam | 29 |
14 | 371000000 | 0.2 | 40 | 256 qam | 30 |
15 | 379000000 | -0.2 | 38 | 256 qam | 31 |
16 | 387000000 | -1 | 38 | 256 qam | 32 |
17 | 395000000 | -1.7 | 38 | 256 qam | 33 |
18 | 403000000 | -1.7 | 40 | 256 qam | 34 |
19 | 411000000 | -1.5 | 40 | 256 qam | 35 |
20 | 419000000 | -1.4 | 40 | 256 qam | 36 |
21 | 427000000 | -1 | 38 | 256 qam | 37 |
22 | 435000000 | -1 | 40 | 256 qam | 38 |
23 | 443000000 | -1 | 38 | 256 qam | 39 |
24 | 451000000 | -0.9 | 38 | 256 qam | 40 |
on 26-05-2021 13:08
Hi there @topcat123
I can see that the graphs are from a couple of months ago - are you seeing similar trends now when raising a BQM? Do you have a live BQM you could share?
The issue that you are impacted by is Congestion - as mentioned, it is only intermittent and as such should not be impacting all customers in the area all the time - however, you will still experience some loss of service sporadically whilst it is being worked on.
Cheers
Katie - Forum Team
on 19-11-2021 11:04
No, the issue is still there:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/f14d6577420ea3485a0511fa206157a373f684ed-18-11-2021
Any update?
on 21-11-2021 11:19
Thanks for getting back to us @topcat123.
I'm sorry to see this, I appreciate this must be very frustrating and we apologise for any inconvenience caused.
The congestion issue seems to be resolved, however I can see there is some uptime issues with the Hub currently as it hasn't been rebooted in 70 days.
Please perform a reboot on the Hub and advise how the service performs once you've done this.
Thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 23-11-2021 11:39
When was this issue fixed? I got a text about essential works on 22nd, was that it.
I have restarted the router:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/93b6a444f809274fc9197049b8e409d5f35a43de-23-11-2021
on 25-11-2021 12:25
Hi topcat123,
Thanks for coming back to us on this.
All we can see from here is that there is no longer a congestion fault open on the network.
Thanks for rebooting the Hub. This has registered and hopefully you will see an improvement now.
Keep us posted with how you get on.
Thanks,
on 25-11-2021 12:44
This is from the 23rd, so it looks like there is still congestion?
on 28-11-2021 10:26
Thank you for coming back to us topcat123.
Do you have a live BQM graph you could share?
Kind regards,
Zak_M
on 29-11-2021 13:57
I don't know how many times I have to keep sharing this...
https://www.thinkbroadband.com/broadband/monitoring/quality/share/917a2563626899c82ecfaa967ca1eaeb23576981
This is starting to feel like a complete waste of my time.
on 01-12-2021 14:01
Thank you, we need up to date ones @topcat123, the last on you sent was from the 23rd of November.
Please can you try doing a pinhole reset on your Hub?
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 01-12-2021 14:40
https://www.thinkbroadband.com/broadband/monitoring/quality/share/917a2563626899c82ecfaa967ca1eaeb23576981