And here's the monitor I set up. Not sure if I'm reading this correctly but it kinda look fragmented, doesn't it?
No, this graph is showing SIGNIFICANT(!) packet loss. It's a (massive) indication of problems, something like this is likely to be outside of the premises at the CMTS or further along VMs network. This needs a fault ticket, lots of pressure from customers around the area to resolve this. Definitely fight to have your bill reduced, looking at this I would expect you connection to be several times lower than what you're paying for, make sure you contact them through faults then customer services. You can then follow up with Ofcom and raise a complaint through them if you feel that VM aren't doing enough to fix the issue.
Unfortunately my issues started again some days ago. Here's my monitor, there's still some red and yellow
The intermittent ones on the right represent an intermittent experience with my internet (web pages stop loading, online gaming stops working, etc) that lasts around 10 seconds and happens regularly every 10 minutes or so. Called the Virgin Technical support but the person I spoke to had no idea what packet loss is, and thought I had issues with my package (?).
My package is fine, whatever she means, but my broadband is not.
I pay for a 100 megabit connection and can't play online. I play competitively and this is getting ridiculous, to be honest. Called the technical service several times now but they have not been helpful in the slightest, nor they had a clue of what I was talking about. Offered to email them these graphs but they said it wouldn't be necessary. I sincerely don't know what to do.