Packet Loss / Ping spikes + Video Streaming Quality Issue
Area 31. Using Router in Modem Mode.
Wired PCs over giga-ethernet.
For the past few months we've been having horrendous lag-spikes/packet loss/ping issues.
In games like Overwatch with their Shift-Ctrl-N for detailed networking you can see the 100% loss - manifests as huge rubber banding or sometimes even disconnects. thinkbroadband makes it look not too bad (I've had a lot worse with red packet loss before on virgin), but it's very real, and making me think of switching 😞
Related perhaps is our video performance. Netflix, Youtube etc very often refuse to go beyond their min bitrate (ie yt = 360p video) - after a second you'd expect it to go to 1080p; it never does. If you force it to 1080p/4k it will then stay there, until the next video, when it drops back to 360p. Infuriating. Netflix is a nightmare as it often gets stuck in grainy 1999 video quality, with no way to force it.
Re: Packet Loss / Ping spikes + Video Streaming Quality Issue
20-01-201921:15 - edited 20-01-201921:18
Upstream and downstream power levels are ok. There’s a large amount of Post RS errors building up. Could you carry out a pin hole reset (hold it for a full 30 seconds) of the hub and post the network stats again tomorrow? This should give us an idea of the rate at which they are building up.
You may need to activate modem mode again after the reset.
Also check that all the connections from the coaxial cable within your property are at least finger tight.