PSN Error CE-33729-4 - IP Blacklisted?

[ph6]

So apparently my IP was blacklisted by Sony. I can't login PSN on my PS4 or PS5 or even access the website on a browser (except when using the Hub on Modem mode).

What can I do? I've read through the responses here and they all sum up to... well, pretty much nothing. I have the Hub 4 and no Third Party router. 

I got a bad risk assessment on Akamai, quoting

"The IPv4 Address was associated with the following malicious activity:

• Scanning Tool"

As far as I know I don't have any malware on my PC. Who should I contact about this, Sony or Virgin media? I'm under the impression neither will do anything about this. Is it possible to change my IP address?

[hortonj88]

AFAIK VM IP's are static and cannot be changed by the end user outside of modem mode and your own router.

[jpeg1]

But you  need to be certain that every device in your personal network is clean of any malware. 

Otherwise your new IP (whether another VM one or from a different ISP) will be blacklisted just the same before long.

[linkestis]

Hello, my IP is also on this list. With the same problem ... I do not have access to 90% of the sites I use. With Akamai there is no decision on reviewing the decision to add my IP to the blacklist. Unusable and you can imagine the "horror" of my children :). ....they can't play on PS4...
Is this the only solution - to buy another router and use the current one in modem mode? If the Virgin router is replaced, won't the IP address be changed? Thanks

[Adduxi]

---

@linkestis wrote:

<snip>    If the Virgin router is replaced, won't the IP address be changed? Thanks

---

Yes, it will and your old IP address will be "released" into the VM DHCP pool for someone else to get it and end up blacklisted ......

[mjpartyboy]

We recently moved and had to have our SH2 replaced with a SH3 to continue to be supplied with a landline, since phone sockets are no longer installed and this is done via the hub, and we were issued a new WAN IP for the SH3, but once I put it into modem mode and connected my ASUS router, the ASUS got the same IP we had at our previous address.

[Adduxi]

---

@mjpartyboy wrote:
<snip>.  but once I put it into modem mode and connected my ASUS router, the ASUS got the same IP we had at our previous address.

---

Yes because the MAC address of the router was still registered in the VM DHCP pool.