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PS5 online gaming very slow past 10 days. No help from support

comeon
Joining in

Hi All, hoping I can get some better assistance than over the phone..

 

Around 10 days ago, playing any online game on my PS5 became impossible. 

Download speed is 260Mbs 

Ping latency / in game latency 20-48ms

Connected via wired ethernet

In vain, I setup port forwarding for recommended PS5 Warzone ports, to no avail.

Local External  IP address Port range Port range Protocol Enabled Delete

IPOFPS5(RESERVED)

1935-1935

1935-1935

BOTH

 

 

IPOFPS5(RESERVED)

3074-3074

3074-3074

BOTH

 

 

IPOFPS5(RESERVED)

3478-3480

3478-3480

BOTH

 

 

 

This issue was very sudden and is not just a little lag, it is unusable, on any online game on the PS5.

I've had support have me factory reset my router, try a few different settings and config from their side and finally ended up with someone trying to charge me for setting up port forwarding, even though I had a type2 NAT.

Is is possible 'game traffic' is being reset or filtered by VM? UDP traffic on those ports for example? Or it's unreliable and I just don't notice with normal TCP traffic?

RCS Partial Service errors on 10/10, 11/10 and 15/10.

 

3 REPLIES 3

comeon
Joining in

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1

138750000

2.5

36

256 qam

1

2

146750000

2.5

36

256 qam

2

3

154750000

2.7

36

256 qam

3

4

162750000

2.5

37

256 qam

4

5

170750000

3

37

256 qam

5

6

178750000

2.9

37

256 qam

6

7

186750000

3.2

37

256 qam

7

8

194750000

3

37

256 qam

8

9

202750000

2.9

37

256 qam

9

10

210750000

3

37

256 qam

10

11

218750000

2.7

37

256 qam

11

12

226750000

2.7

37

256 qam

12

13

234750000

2.4

37

256 qam

13

14

242750000

2.2

37

256 qam

14

15

250750000

2

37

256 qam

15

16

258750000

2.4

37

256 qam

16

17

266750000

2.2

37

256 qam

17

18

274750000

2.4

37

256 qam

18

19

282750000

2.2

37

256 qam

19

20

290750000

2.4

37

256 qam

20

21

298750000

2.4

37

256 qam

21

22

306750000

2.5

37

256 qam

22

23

314750000

2.5

38

256 qam

23

24

322750000

2.4

38

256 qam

24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1

Locked

36.3

5

0

2

Locked

36.6

5

0

3

Locked

36.6

5

0

4

Locked

37.3

6

0

5

Locked

37.3

4

0

6

Locked

37.3

18

0

7

Locked

37.3

6

0

8

Locked

37.3

6

0

9

Locked

37.3

5

0

10

Locked

37.3

5

0

11

Locked

37.6

5

0

12

Locked

37.6

5

0

13

Locked

37.6

5

0

14

Locked

37.6

4

0

15

Locked

37.3

6

0

16

Locked

37.6

5

0

17

Locked

37.6

6

0

18

Locked

37.3

6

0

19

Locked

37.6

6

0

20

Locked

37.6

6

0

21

Locked

37.6

6

0

22

Locked

37.6

3

0

23

Locked

38.6

6

0

24

Locked

38.6

8

0

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1

36600000

48

5120

64 qam

9

2

49600000

49

5120

64 qam

7

3

23600000

46.5

5120

64 qam

11

4

43100000

48.3

5120

64 qam

8

5

30100000

47.3

5120

64 qam

10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1

ATDMA

0

0

1

0

2

ATDMA

0

0

0

0

3

ATDMA

0

0

0

0

4

ATDMA

0

0

0

0

5

ATDMA

0

0

0

0

 

 

One last point of interest. Before I had these issues and reset everything back to factory and put hub back into router mode I had a ASUS AC2900 setup, cat6e to to the PS5 and when in a game I saw 0 traffic up or down on the network monitor to or from the PS5 once playing, which I found strange. I expect this is still the case with the hub in router mode, just I cannot view that data on the Virgin hub. 

 

This issue is for Warzone and Fifa, expect the same for any other online game.

Further tweaking - seems MTU settings may be a possible cause or factor at least.

The PS5 default MTU is 1500. Lowering this to 1432-1476 range vastly improves the lag. It is still very glitchy and unplayable, however.