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PS5 download speed

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Cwkcunny
Tuning in

on ‎12-08-2021 10:28

Hi,

I have 1gig fibre and my ps5 speed test comes up at between 540mbs and 840mbs. However i downloaded a 20GB update and it took 30mins to complete. Should that not have been closer to 10mins? PS5 is wired direct to hub.

When i do the sam knows test my speed to the hub can vary between 400 and 900. I get 250-300 to my phone on wifi.

Are these the speeds i should be expecting?

 

Craig

 

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Andrew-G
Alessandro Volta
In response to Cwkcunny

on ‎12-08-2021 15:58

@Cwkcunny  Nothing obviously amiss in the data, although as @lotharmat says upstream might be on the low side, but it also looks like you had restarted the hub shortly before those stats were taken?  Wait 24 hours without a restart, and take a look again, in particular whether there's any number of T3 timeouts in the upstream errors table, or any number of post-RS errors in the downstream table.  If there are, repost the data and we'll be able to comment further.

One other thing to do on connections that seem to have variable performance is to setup a Broadband Quality Monitor.  That will show if there's anything unseen going on with your VM connection.  Post a LINK to a LIVE, SHARED graph here and we'll see what's happening.  Usually needs to run for 24 hours before we can draw reasonable conclusions, but the live graph will continuously update so you can post the link immediately.

See where this Helpful Answer was posted

19 REPLIES 19

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lotharmat
Community elder

on ‎12-08-2021 10:32

A lot will depend on the infrastructure from which you are downloading and the bandwidth they can support.

WiFi performance is subject to so many variables it is almost impossible to guarantee any level of speed with it.

The Speed to your hub from the SK test, I believe should be more constant and higher than the 400 figure.



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Andrew-G
Alessandro Volta

on ‎12-08-2021 10:37

Samknows speeds should be more consistent than you're reporting if the line is fault free.  The wifi speeds are as expected given the 802.11ac capabilities of the hub.  In terms of the download time, sounds about right to me - how are you getting ten minutes to download 20 GB?

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Cwkcunny
Tuning in
In response to lotharmat

on ‎12-08-2021 11:18

Thanks for the fast response. I thought the wifi speeds would be limited hence not too concerned with them. Given i went from 40mbs with sky to 250-300 on wifi to my phone thats still a big improvement!!.

Do you think I should contact the tech team on the sam knows results just dont 3 there within 5 mins 398mbs to hub then 107 to my laptop (50cm from hub). Theb 975/102, 408/106. .

 

Thanks

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Cwkcunny
Tuning in
In response to Andrew-G

on ‎12-08-2021 11:20

Hi thanks for the fast response. 

 

I used download-time.com, i just started a 40gb file there to see if it was the same and it predicted to finish in 9mins so it seems like the speed is really variable confirming the Sam knows results. (See above)

Virgin literally only put the cabels into my estate 2 months ago and i have been connected for about 2 weeks. 

Thanks

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Andrew-G
Alessandro Volta
In response to Cwkcunny

on ‎12-08-2021 12:00

Could be that power or noise levels are a bit out.  Pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.

Then we can check for any obvious problems with power, noise or error counts.  

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Cwkcunny
Tuning in
In response to Andrew-G

on ‎12-08-2021 12:05

Amazing thanks. Downstream.

 

PasswordShow
 


 
Router status
Refresh data
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
263710000000.79999940.366287QAM25626
11390000003.20000140.946209QAM2561
21470000002.59999840.366287QAM2562
31550000002.70000140.366287QAM2563
41630000002.59999840.946209QAM2564
51710000002.50000038.983261QAM2565
61790000002.50000038.983261QAM2566
71870000002.50000040.366287QAM2567
81950000002.59999840.366287QAM2568
92030000002.50000040.366287QAM2569
102110000002.50000040.366287QAM25610
112190000002.50000040.946209QAM25611
122270000002.50000040.366287QAM25612
132350000002.50000040.366287QAM25613
142430000002.50000040.946209QAM25614
152510000002.29999938.983261QAM25615
162590000002.40000240.366287QAM25616
172670000001.59999838.983261QAM25617
182750000000.79999940.946209QAM25618
192830000000.59999840.366287QAM25619
202910000000.59999840.366287QAM25620
212990000001.09999840.366287QAM25621
223070000001.29999940.946209QAM25622
233150000001.09999840.946209QAM25623
243230000000.70000138.983261QAM25624
253310000000.59999838.983261QAM25625
273790000000.70000140.366287QAM25627
283870000000.70000140.366287QAM25628
293950000000.79999940.366287QAM25629
304030000000.79999940.366287QAM25630
314110000000.90000240.366287QAM25631


3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
26Locked40.36628700
1Locked40.94620900
2Locked40.36628700
3Locked40.36628700
4Locked40.94620900
5Locked38.98326100
6Locked38.98326100
7Locked40.36628700
8Locked40.36628700
9Locked40.36628700
10Locked40.36628700
11Locked40.94620900
12Locked40.36628700
13Locked40.36628700
14Locked40.94620900
15Locked38.98326100
16Locked40.36628700
17Locked38.98326100
18Locked40.94620900
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.94620970
24Locked38.98326100
25Locked38.98326100
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Cwkcunny
Tuning in
In response to Andrew-G

on ‎12-08-2021 12:07

Upstream

PasswordShow
 


 
Router status
Refresh data
3.0 Upstream channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
13940000034.7705995120 KSym/sec64QAM8
24620000034.5205995120 KSym/sec64QAM7
35370000034.5205995120 KSym/sec64QAM6
46030000034.5205995120 KSym/sec64QAM5


3.0 Upstream channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000


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Cwkcunny
Tuning in
In response to Andrew-G

on ‎12-08-2021 12:08

Network log

PasswordShow
 


 
Router status
Refresh data
Network LogTime Priority Description
Thu Jan 1 00:06:18 19704Missing Mandatory MDD TLV on primary DS Channel;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:06:35 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 29 16:34:24 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 29 16:34:34 20216SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm
Thu Jul 29 16:37:19 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 29 16:37:19 20214Disruption during SW download - Power Failure
Thu Jul 29 16:37:30 20216SW Download INIT - Via Config file cmreg-vmdg640-bbt076+voc-b.cm
Thu Jul 29 16:38:48 20216SW download Successful - Via Config file
Thu Jul 29 16:41:20 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jul 29 17:07:37 20214DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Jul 30 07:55:33 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue Aug 3 13:22:45 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 4 08:32:57 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 4 15:41:26 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 4 15:41:32 20215Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 4 15:41:37 20213Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 4 18:14:20 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Jan 1 00:01:32 19703No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Thu Aug 5 08:37:31 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Fri Aug 6 19:20:41 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat Aug 7 18:45:27 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Aug 8 02:02:46 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Aug 8 23:23:00 20213SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon Aug 9 08:18:38 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 11 08:27:39 20213No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Wed Aug 11 17:20:59 20215MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Cwkcunny
Tuning in
In response to Andrew-G

on ‎12-08-2021 12:10

Downstream as that didnt seem to post

PasswordShow
 


 
Router status
Refresh data
3.0 Downstream channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
263710000000.79999940.366287QAM25626
11390000003.20000140.946209QAM2561
21470000002.59999840.366287QAM2562
31550000002.70000140.366287QAM2563
41630000002.59999840.946209QAM2564
51710000002.50000038.983261QAM2565
61790000002.50000038.983261QAM2566
71870000002.50000040.366287QAM2567
81950000002.59999840.366287QAM2568
92030000002.50000040.366287QAM2569
102110000002.50000040.366287QAM25610
112190000002.50000040.946209QAM25611
122270000002.50000040.366287QAM25612
132350000002.50000040.366287QAM25613
142430000002.50000040.946209QAM25614
152510000002.29999938.983261QAM25615
162590000002.40000240.366287QAM25616
172670000001.59999838.983261QAM25617
182750000000.79999940.946209QAM25618
192830000000.59999840.366287QAM25619
202910000000.59999840.366287QAM25620
212990000001.09999840.366287QAM25621
223070000001.29999940.946209QAM25622
233150000001.09999840.946209QAM25623
243230000000.70000138.983261QAM25624
253310000000.59999838.983261QAM25625
273790000000.70000140.366287QAM25627
283870000000.70000140.366287QAM25628
293950000000.79999940.366287QAM25629
304030000000.79999940.366287QAM25630
314110000000.90000240.366287QAM25631


3.0 Downstream channelsChannel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
26Locked40.36628700
1Locked40.94620900
2Locked40.36628700
3Locked40.36628700
4Locked40.94620900
5Locked38.98326100
6Locked38.98326100
7Locked40.36628700
8Locked40.36628700
9Locked40.36628700
10Locked40.36628700
11Locked40.94620900
12Locked40.36628700
13Locked40.36628700
14Locked40.94620900
15Locked38.98326100
16Locked40.36628700
17Locked38.98326100
18Locked40.94620900
19Locked40.36628700
20Locked40.36628700
21Locked40.36628700
22Locked40.94620900
23Locked40.94620970
24Locked38.98326100
25Locked38.98326100
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