on 20-02-2021 08:34
I've just received my new PS5 in the last 48 hours - yay! you would think, but no. It's practically unplayable.
My PS4 Pro has always connected to the WiFi without issue, and then I try the PS5 and everything is super slow, i'm lagging all over the place on WZ, FIFA keeps disconnecting me, and I couldn't even play the console for the first 20 hours because of how slow the downloads were.
Muddying the waters even more, Virgin emailed me yesterday to say they'd upgraded my Router. I figured perfect - it'll be sorted for a Friday night gaming session. No - worst it's been yet.
Reading online it seems that there may be settings that are required like disabling AX or something on the router, but i've logged in and there is no AX band.
I've basically got a useless console until this connectivity issue is resolved, and so help me god if anybody tells me to use Wired I will probably scream - I pay for WiFi, I want WiFi!
Sure i'm not the only one, so if anybody can provide me with a reliable method to solve this you'd be a hero in my books.
(Yes, I searched via google for help, and the "Solved" answer to another person having this issue was a post that said "Have you tried Wired", which is no f'ing use whatsoever as far as solving this issue goes - gotta love forums that respond with useless answers)
Answered! Go to Answer
20-02-2021 13:38 - edited 20-02-2021 13:43
Whilst connecting via Ethernet won't resolve your Wi-Fi issues, if you're serious about online/multiplayer gaming, then a wired connection is preferred. Many things can affect wireless performance.
I use a third-party router, which mitigates any weaknesses the Super Hubs have for this function.
Share the wireless and advanced wireless settings your SH has, as that might give us a clue about what isn't playing nice with the PS5.
Do you run a combined 2.4 GHz and 5 GHz network, or separate them?
on 20-02-2021 08:44
on 20-02-2021 09:01
on 20-02-2021 09:44
If it worked on your old PlayStation perfectly fine why do you think it's the virgin WiFi thats the issue!
on 20-02-2021 10:02
You game on WIFI...lol
on 20-02-2021 10:41
Smart Ass #1
I pay for Virgin Media to provide me with Internet services, and part of that is working WiFi. If the WiFi doesn't work, Virgin Media WILL NOT tell me "WiFi isn't part of your package", so yes, I pay for WiFi. It's part of the bundle.
Smart Ass #2
Yes, I game on WiFi. I'm a casual gamer. Got a problem with that?
Helpful poster:
Online research suggests it's a comms issue between the Playstation and Router, and that if you change the settings on the Router then it'll work without issue, ergo it's a Router settings issue.
on 20-02-2021 11:10
Smart Ass #2
Yes, I game on WiFi. I'm a casual gamer. Got a problem with that?
Smart Ass #2 Answer
No i dont have a problem I game WIRED.
on 20-02-2021 11:51
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
20-02-2021 13:38 - edited 20-02-2021 13:43
Whilst connecting via Ethernet won't resolve your Wi-Fi issues, if you're serious about online/multiplayer gaming, then a wired connection is preferred. Many things can affect wireless performance.
I use a third-party router, which mitigates any weaknesses the Super Hubs have for this function.
Share the wireless and advanced wireless settings your SH has, as that might give us a clue about what isn't playing nice with the PS5.
Do you run a combined 2.4 GHz and 5 GHz network, or separate them?
on 20-02-2021 14:10
Your Broadband Speeds Explained
We set out all your broadband speed information in a handy table in the contract we send to you. You can also find a copy of your contract in MyVirginMedia to download and print later.
In particular we set out the estimated normally available speeds and the minimum download and upload speeds from our Network to your Virgin Media Hub, which applied on the day you ordered your services. For customers who wish to see what our estimated speeds are today, you can find more information on Our Speed Page (click here) but these may be more recent (and therefore different) from the speeds estimated in your contract.
Broadband speeds
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What does the Minimum Guaranteed Download Speed mean?
If the actual download speed provided from our network to your Virgin Media Hub falls below the Minimum Guaranteed Download Speed, and this happens for 3 consecutive days or more (whether continuously or intermittently during each day), and we are unable to fix the problem within 30 days of you reporting the problem to us, you may have the right to end your agreement without paying an Early Disconnection Fee. You need to contact us if you have a speed problem via the contact us page (click here).
How do I end my agreement?
Section N of the Terms and Conditions (click here) explains generally how you can end your agreement. If we do not provide the Minimum Guaranteed Download Speed as set out above (i.e. we have not remedied the speed problem within 30 days of your notifying us or we cannot address the problem) then we will offer you the opportunity to end your agreement immediately, without the payment of an Early Disconnection Fee. In exceptional circumstances (for example where you cancel engineer visits or miss appointments) we may extend the 30 days but we will always discuss this with you beforehand.