on 24-09-2021 13:10
Hi,
I am running the Hub4, 1GB package and I am having a nightmare playing Call of Duty Cold War.
I am on the PS5 but I had the same issue with the PS4.
The best way to describe it is when moving on the map I stick for about a second, it's almost like a short freeze and it's making it unplayable. I have tried resetting the router and PS5 and nothing makes it better. This happens repeatedly in a game on multi player. Nat is open, tried changing DNS, VPN, DMZ and nothing works. I am hardwired also.
Any help here would be great
on 12-10-2021 23:09
So my update is: the engineer ran some tests and everything looks fine, replaced the hub4 and still the exact same issues, no improvement 😶😶😶
on 15-10-2021 13:41
Hi desjakey,
Thanks for popping back with an update on things.
I'm sorry to hear that you are still having the same issues. Can you please post a new BQM link so we can have another look at things.
Everything this end is looking great and showing no issues at all. Do you have this on a general browsing connection or streaming or is it only via the PS5 and gaming?
Thanks,
on 20-10-2021 17:19
Hi Kath,
Thanks for reaching out. I still have the same issue and it's only when gaming.
The BQM stuff to follow
on 22-10-2021 13:14
https://www.thinkbroadband.com/broadband/monitoring/quality/share/905ba0c130f46f0881c3ce6a37ca9eec465801e1-22-10-2021
on 22-10-2021 13:20
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
25 | 331000000 | -0.8 | 38.6 | QAM256 | 25 |
8 | 195000000 | 1.6 | 40.4 | QAM256 | 8 |
9 | 203000000 | 0.6 | 39 | QAM256 | 9 |
10 | 211000000 | 0 | 39 | QAM256 | 10 |
11 | 219000000 | 1.5 | 40.4 | QAM256 | 11 |
12 | 227000000 | 0 | 38.6 | QAM256 | 12 |
13 | 235000000 | 0.2 | 39 | QAM256 | 13 |
14 | 243000000 | 0.6 | 39 | QAM256 | 14 |
15 | 251000000 | -0.5 | 39 | QAM256 | 15 |
16 | 259000000 | 0.2 | 39 | QAM256 | 16 |
17 | 267000000 | 0.8 | 40.4 | QAM256 | 17 |
18 | 275000000 | 1.2 | 40.4 | QAM256 | 18 |
19 | 283000000 | 1.4 | 40.4 | QAM256 | 19 |
20 | 291000000 | 0.8 | 39 | QAM256 | 20 |
21 | 299000000 | 1.4 | 38.6 | QAM256 | 21 |
22 | 307000000 | 0.1 | 38.6 | QAM256 | 22 |
23 | 315000000 | -0.3 | 38.6 | QAM256 | 23 |
24 | 323000000 | 0.1 | 38.6 | QAM256 | 24 |
26 | 339000000 | -0.6 | 38.6 | QAM256 | 26 |
27 | 347000000 | -0.4 | 38.6 | QAM256 | 27 |
28 | 355000000 | -1.8 | 38.6 | QAM256 | 28 |
29 | 363000000 | -1 | 39 | QAM256 | 29 |
30 | 371000000 | -1.5 | 39 | QAM256 | 30 |
31 | 379000000 | -3.3 | 39 | QAM256 | 31 |
32 | 387000000 | -2.2 | 38.6 | QAM256 | 32 |
33 | 395000000 | -2.8 | 39 | QAM256 | 33 |
34 | 403000000 | -3.6 | 38.6 | QAM256 | 34 |
35 | 411000000 | -1.6 | 38.6 | QAM256 | 35 |
36 | 419000000 | -1.8 | 38.6 | QAM256 | 36 |
37 | 427000000 | -2.5 | 38.6 | QAM256 | 37 |
38 | 435000000 | -1.3 | 39 | QAM256 | 38 |
on 22-10-2021 13:21
Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors
25 | Locked | 38.605377 | 0 | 0 |
8 | Locked | 40.366287 | 0 | 0 |
9 | Locked | 38.983261 | 0 | 0 |
10 | Locked | 38.983261 | 0 | 0 |
11 | Locked | 40.366287 | 0 | 0 |
12 | Locked | 38.605377 | 0 | 0 |
13 | Locked | 38.983261 | 0 | 0 |
14 | Locked | 38.983261 | 0 | 0 |
15 | Locked | 38.983261 | 0 | 0 |
16 | Locked | 38.983261 | 0 | 0 |
17 | Locked | 40.366287 | 0 | 0 |
18 | Locked | 40.366287 | 0 | 0 |
19 | Locked | 40.366287 | 0 | 0 |
20 | Locked | 38.983261 | 0 | 0 |
21 | Locked | 38.605377 | 0 | 0 |
22 | Locked | 38.605377 | 0 | 0 |
23 | Locked | 38.605377 | 0 | 0 |
24 | Locked | 38.605377 | 0 | 0 |
26 | Locked | 38.605377 | 0 | 0 |
27 | Locked | 38.605377 | 0 | 0 |
28 | Locked | 38.605377 | 0 | 0 |
29 | Locked | 38.983261 | 0 | 0 |
30 | Locked | 38.983261 | 0 | 0 |
31 | Locked | 38.983261 | 0 | 0 |
32 | Locked | 38.605377 | 0 | 0 |
33 | Locked | 38.983261 | 0 | 0 |
34 | Locked | 38.605377 | 0 | 0 |
35 | Locked | 38.605377 | 0 | 0 |
36 | Locked | 38.605377 | 0 | 0 |
37 | Locked | 38.605377 | 0 | 0 |
38 | Locked | 38.983261 | 0 | 0 |
on 22-10-2021 13:22
Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159 | 96 | 4K | 1880 | QAM4096 | 759 |
Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159 | Locked | 41 | -2 | 17278354 | 60568 |
on 22-10-2021 13:23
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 48.3 | 5120 KSym/sec | 64QAM | 3 |
2 | 39400000 | 48.3 | 5120 KSym/sec | 64QAM | 4 |
3 | 53700000 | 48.3 | 5120 KSym/sec | 64QAM | 2 |
4 | 60300000 | 50.3 | 5120 KSym/sec | 64QAM | 1 |
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
2 | US_TYPE_STDMA | 0 | 0 | 3 | 0 |
3 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
4 | US_TYPE_STDMA | 0 | 0 | 0 | 0 |
on 22-10-2021 13:24
Time Priority Description
Thu 01/01/1970 00:01:19 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 10:08:45 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 10:08:59 | 6 | SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds |
Mon 11/10/2021 10:11:39 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 10:11:39 | 4 | Disruption during SW download - Power Failure |
Mon 11/10/2021 10:11:53 | 6 | SW Download INIT - Via Config file a69834ncxv9873254k;fg87ds |
Mon 11/10/2021 10:13:04 | 6 | SW download Successful - Via Config file |
Mon 11/10/2021 10:15:34 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 10:17:32 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 10:41:55 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 10:41:56 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 11:40:14 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 11/10/2021 11:40:14 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 12/10/2021 01:22:17 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 12/10/2021 01:43:31 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 12/10/2021 03:21:39 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 12/10/2021 12:07:51 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 12/10/2021 21:54:57 | 5 | MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 13/10/2021 01:35:45 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 15/10/2021 16:47:27 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 15/10/2021 16:47:28 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Sat 16/10/2021 01:03:31 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 18/10/2021 19:19:25 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 18/10/2021 20:43:50 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Mon 18/10/2021 20:43:50 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Tue 19/10/2021 01:31:39 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Wed 20/10/2021 11:10:17 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 21/10/2021 02:57:40 | 6 | CM-STATUS message sent. Event Type Code: 24; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 2.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Thu 21/10/2021 12:29:11 | 3 | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 22/10/2021 01:22:39 | 6 | CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 22/10/2021 08:43:50 | 4 | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
Fri 22/10/2021 08:43:50 | 6 | DHCP Renew - lease parameters tftp file-cmreg-vmdg640-bbt076-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1; |
on 25-10-2021 09:26
Thanks for your posts and updates, desjakey,
I've sent you a private message to confirm your account details and take a closer look at your connection.
Cheers,
Corey C