on 05-12-2021 12:47
Both my PS4's can't find out hub , this has only happened since the virgin outage, everything else is connecing fine , it's only both PS4's which are affected most annoying thing is just got 12 months PSN membership for my daughter and she can't use it now , any ideas I've restarted the hub but hasn't changed anything
05-12-2021 12:54 - edited 05-12-2021 12:54
@Montgomery6 wrote:Both my PS4's can't find out hub , this has only happened since the virgin outage, everything else is connecing fine , it's only both PS4's which are affected most annoying thing is just got 12 months PSN membership for my daughter and she can't use it now , any ideas I've restarted the hub but hasn't changed anything
Have you, or an engineer, previously split your wireless name into two?
Sometimes VM can reset wireless settings which would revert back to defaults, so only one wireless name would be present, which the PS4s may not be compatible with.
on 05-12-2021 12:58
Both are wireless , and as I've said both were connecting , up until around 4 days ago , both can't find our Hub , so I can't get them to connect
05-12-2021 13:02 - edited 05-12-2021 13:03
@Montgomery6 wrote:Both are wireless , and as I've said both were connecting , up until around 4 days ago , both can't find our Hub , so I can't get them to connect
As I said previously your wireless may have been split into two names, one for 5Ghz and one for 2.4Ghz.
If the split has been 'lost' the devices that are only compatible with 2.4Ghz may not be able to 'see' the network.
What network name are the PS4s looking for?
It should be VMXXXXXXX (X's being a unique numeric value).
If it's any different like VMXXXXXXX2G or VMXXXXXXX_2G then it will have been manually changed in the HUB settings at some point.
on 05-12-2021 13:15
Another thing to check is 2.4Ghz may have been turned off.
Access your HUB on 192.168.0.1 and check if 2.4Ghz is enabled:
on 05-12-2021 13:27
All good now just done a total reset , and that's done the trick , cheers
on 07-12-2021 13:40